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Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com
Seeking Hospitality Executive Leadership Role
Service-Centric General Manager Committed to Ethics and Integrity While Exceeding Your Company s Goals
Multi-Site Hospitality Operations Management ￨ Customer Service ￨ Team Building / Training
New Business Development / Turnarounds ￨ Profit / Loss ￨ Budget Development ￨ Expense Control
Process Optimization ￨ Start-Up Operations ￨ Website Design ￨ SEO ￨ Program Design ￨ On-Site Safety
Highly Accomplished Hospitality Professional who makes sound decisions to reflect positively on award-winning hospitality operations in alignment with a company s vision, value, and goals. Top Performer who rises above resort challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving marketplace scenarios. Excellent Communicator who develops synergistic relationships with cross-geographical executives, multidisciplinary hospitality teams, guests, and the surrounding community, and who leads staff by example and with ethics and integrity to optimize success.
Professional Synopsis
Triple Creek Ranch Relais & Ch teaux, Xxxxxx, XXXXXX 2008 2012 ￨ 2014 Present
General Manager (2014 Present)
Capitalize on the opportunity to lead award-winning, full-service resort operations, including training, mentoring, and managing a team of 115 top-performing employees across Dining, Kitchen, Housekeeping, Front Office, Human Resources, Activities, Wranglers, and Maintenance initiatives, as well as overseeing a 26,000-acre Cattle / Bison Ranch. Continually promote Triple Creek Ranch in marketing conferences with travel agents and tour operators. Lead strategic ranch turnaround within three years of employment by consistently monitoring overtime, facilitating on-time purveyor payments, developing and monitoring a high-volume budget, creating new marketing and advertising initiatives, and actively promoting a forward-thinking customer service mindset. Develop and lead monthly safety meetings with department managers.
Designed a new SEO-friendly ranch resort website.
Awarded Travel & Leisure honor of #1 Hotel in the World in 2014.
Continued to stay within the competitive Top 20 for the years following.
Developed a popular new guest appreciation concept for guests staying for 5+ visits.
Reduced ranch costs to go from red to black, and launched monthly department budgets.
Spearheaded a $300,000 pool remodel project, managed six cabin bathroom remodels, oversaw general contractors in developing two additional guest cabins, and handled cabin interior design.
Assistant Dining Room Manager ￨ Service Manager (2009 2012)
Strategically steered fast-paced dining room, beverage program, and wine program efforts providing casual fine dining 5-Star service. Directed details-centric dining room staff training, and planned and prioritized staff schedules. Cost-effectively managed inventory and ordering of resort beverage supply and kitchen non-food items (i.e. stemware, dishware). Promptly responded to and resolved guest issues.
Designed new wait staff training programs on wine, beer, liquor, cheese, and proper service.
Led successful food and wine pairings for Chef s Tables, and served as interim Wine Steward.
Improved the guest experience by coordinating innovative activities and special event weekends.
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Page Two ￨ (xxx-xxx-xxxx ￨ abc@xyz.com
Professional Synopsis (continued)
Triple Creek Ranch Relais & Ch teaux, Xxxxxx, XXXXXX (continued) 2008 2012 ￨ 2014 Present
Assistant Pastry Chef (2008 2009)
Played a vital role in executing daily skilled baked goods and dessert production, including croissants, brioche, cakes, other breads and pastries and Bavarian creams, lemon tarts, souffl s, ice creams, and sorbets.
Successfully planned and executed a dynamic new nightly original dessert menu.
Served as Acting Supervisor of Pastry Department in Executive Pastry Chef absence.
Stonegate Pub Company, United Kingdom 2013 2014
Customer Service Consultant
Recruited to relocate to the UK to serve as Lead Consultant for a new premium American brand Missoula Xxxxxx Bar & Grill in York and Milton Keynes. Expertly managed a customer-focused team of 40 in American-style service training and food / drink menu development. Traveled to intra-company pub sites to deliver valuable feedback on performance, and collaborated with management to assess business needs, provide recommendations for improvement, and coach teams on operational growth and staff retention.
Created an authentic American experience to stand out among the company s 600+ pubs.
Led all facets of restaurant operations to ensure adherence to American-style brand image.
Directed mystery shopping efforts to identify strengths and weaknesses of competitor pubs.
Education
Western Culinary Institute Le Cordon Bleu Hospitality & Restaurant Management
Associate of Occupational Studies (4.0 GPA)
Rising Star Award for Outstanding Academics, Work Performance, Attitude & Team Work
Technical Summary
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) ￨ Intuit QuickBooks ￨ Website Design ￨ SEO
Excellent Professional References Provided Upon Request
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