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0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com
Dedicated Management Professional with 17 years experience with DMV; well prepared to excel as Processing Assistant V with Quality Assurance Department (NCDOT)
Operations Management Customer Relations Training & Leadership
Quality Management DMV Computer Programs Documentation Accuracy
Substantial experience in ensuring, directing, supervising, and enforcing accurate and timely processing of vehicle titles and registration applications.
Able to correspond effectively with LPAs, online dealers, DMV units, and general public to swiftly correct errors regarding processing of titles and registrations.
Possess exceptional computer skills, and completed ongoing software training throughout career with DMV; advanced user of NCDOT systems.
Extensive experience in thoroughly examining detailed documents and records for accuracy and authenticity.
Outstanding customer service expertise with considerable talents in conflict resolution.
Extremely well-versed in DMV policies, procedures and information systems; trained, mentored, and coached dozens of employees in use of DMV software as well as agency rules and regulations.
Adept at human resources functional areas spanning interviewing, hiring, scheduling, orientation, training, evaluations, and performance management.
Established, nurtured, and maintained cooperative relationships with local car dealerships.
Strong blend of problem solving, communication, organizational, collaboration, and administrative skills.
Professional Experience
Crossroads Automotive Group, 2017
Title Clerk
Efficiently processed MCO, out-of-state, and North Carolina titles through CVR system by reviewing and issuing titles, plates, and current registrations.
For customers who resided out of state, compiled titles for mailing to DMV Nationwide for further distribution to customers local DMV office.
Constantly exhibited stringent levels of accuracy in preparing title work.
Issued refund checks to customers who overpaid on titles and maintained associated records.
Continued ►
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Professional Experience continued
Raleigh Main License Plate Agency, 2016 2017
Assistant Manager
Promoted after only one month to Assistant Manager position based on proven leadership performance, team-building skills, and dedication to continuous improvement.
Spearheaded daily operations including financial management, hiring, training, scheduling, employee direction, performance management, inventory control, and customer service for car registrations, titles, insurance issues, trusts, and deaths.
Scrutinized each title document to detect errors and ensure correctness and legitimacy.
Ensured optimal service by expertly assisting 13 team members in effectively responding to customer inquiries.
Corresponded with headquarters as applicable to ensure seamless business operations.
Leveraged technical acumen to resolve computer issues, instruct team in use of office software, and set up new hires on NCDMV Start system.
Played an integral role in substantially slashing error rates by fortifying quality assurance expectations, standards, and procedures.
Zebulon License Plate Agency, 1997 2000 & 2001 2016
Office Manager
Directed complete spectrum of daily office operations encompassing staff management, inventory control, bank and IMS deposits, financial administration/cash drawers, and customer service for car registrations, titles, insurance issues, trusts, and deaths.
Interviewed, hired, trained, coached, scheduled, and directed service-driven personnel.
Fostered cooperative efforts and transparent communication with main office to optimize operational performance and goal attainment.
Troubleshot computer issues and provided comprehensive software training to new hires.
Accurately and efficiently processed vehicle titles via NCDMV for up to 10 car dealerships daily in the Zebulon and Wendell area.
Transformed office from producing 100 errors annually to nine within eight-month period.
Consistently achieved exceptional ratings on audits from field supervisors.
Credentials
Notary Public, 1997 to Present
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