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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx
Abc@xyz.com
Accomplished Professional eager to contribute 15 years of experience to a progressive support role.
Profile of Qualifications
- In depth understanding of technical and mobile support and troubleshooting.
- Strong interpersonal communication skills, key to educating clients on products and services.
- Demonstrated ability to utilize product and service knowledge to effectively resolve issues and drive sales revenue.
Key Areas of Expertise
|
Customer Service Inventory Control |
Technical/Mobile Support Sales |
Leadership Operations Management
|
Professional Synopsis
Walmart; Department Manager 2007-Present
- Fulfill key leadership position, focusing primarily on oversight of 10-15 staff members per shift, as well as daily operations throughout multiple departments.
- Leverage strong communication skills to provide top notch customer service, provide inquiry resolution and ensure satisfaction.
- Chief responsibilities include oversight of purchasing operations and inventory control.
- Utilize product and service knowledge to educate customers and strategically increase sales revenue.
Best Buy L.P; Asset Protection Specialist 2014-2015
- Provided excellent customer service by establishing relationships, resolving inquiries and promoting products/services.
- Maintained quality control throughout daily operations, including performance of safety checks, ensuring regulation compliance and leading risk reduction sessions.
Best Buy LP, Mehlville, Missouri; Mobile Sales Consultant 2014
- Leveraged product and service knowledge to effectively upsell mobile solutions.
- Established and maintained solid customer relationships, key to promoting retention and generating client based referrals.
- Recognized as one of top 3 performers based on strong customer service and sales skills.
The Wendys Corporation; Assistant Manager 2013-2014
- Demonstrated strong leadership skills while overseeing 5-15 direct reports per shift, focusing heavily on inventory management, scheduling, issue resolution and customer service.
CVS; Shift Manager 2012-Present
- Promoted customer satisfaction throughout implementation of effective customer service methods.
- Resourcefully provided technical support within photo center.
Jack in the Box, Inc; Shift Leader 2004-2007
- Chief responsibilities included scheduling, training and providing customer service.
- Provided point of sale and IT support as necessary.
Mcdonalds; Crew Leader 2001-2004
- Associated duties included staff management, training and implementing process improvement initiatives.
Education & Professional Development
Apple Certified Training Bootcamp; In Progress
Coursework Completed, American Public University
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