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Yyyyyy x. yyyyyy


0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx



Analytical professional able to contribute strong talents in program administration toward supporting a dynamic organization in optimizing performance



         Versatile professional offering keen critical thinking skills and a solid reputation for integrity and commitment to confidentiality.

         Possess a strong blend of interviewing, assessment, communication, prioritization, and listening skills.

         Well-honed expertise in strategy development, operations leadership, client advocacy, community outreach, issue/conflict resolution, regulatory compliance, and program administration.

         Excellent social work background; able to partner with healthcare providers and social service agencies to assist individuals in accessing available programs, services, and sources of assistance.

         Excel at identifying and securing valuable resources, establishing influential community relationships, and managing multiple programs concurrently.

         Adept at all elements of program design, development, implementation, and leadership.

         Proficiency in policy and procedure development, strategic planning, caseload management, and human resources functional areas such as recruiting, hiring, training, mentoring, and performance management.


Professional Experience


Health Services for Children with Special Needs, Washington, DC, 2015 to Present

Care Manager

         Oversee all facets of care management for Katie Beckett members including close cooperation with medical professionals and caregivers, ongoing client advocacy, and stringent regulatory compliance.

         Conduct detailed assessments to formulate individualized care plans to target specific medical and behavioral needs.

         Provide referrals and linkages to local services and resources to optimize outcomes and well-being.


Board of Child Care, Washington, DC, 2014

Community Program Development Director

         Helmed development of new program at Board of Child Care s Washington, DC location, represented agency at community events, and partnered with CEO in expanding Early Intervention Program.

         Co-wrote four RFPs and cultivated relationships with local stakeholders to identify needed services.


Foundations for Home and Community, Washington, DC, 2012 to 2014

Manager for Licensing, Recruitment and Training, Therapeutic Foster Care Program

         Spearheaded licensing, training, and problem resolution among average of 250 foster homes.

         Forged, nurtured, and maintained cohesive partnerships with contractors, DC Child and Family Services Agency, and Department of Human Resources in Maryland

         Wrote proposal for licensure which was approved to provide adoption services in State of Maryland.

         Participated in developing Human Care Agreement proposal which led to current contract with Child and Family Services Agency for Family-Based Therapeutic Foster Care.

         Orchestrated public relations initiatives to recruit, train, license, and retain qualified foster parents; consistently maintained contract capacity for slot utilization.

         Played an integral role in updating agency s website, enforcing regulatory compliance, preparing for audits, and supervising team of seven social workers, foster parent coordinators, and administrative assistant.

         Oversaw contractors in providing re-certification foster home reports, SAFE Home Study reports, PRIDE pre-service training, and in-service training for foster parents.


Continued ►



Susan Pascale -- Page 2 of 2


Professional Experience continued


Capitol Greenz Food Truck, LLC, Washington, DC, 2011 to 2012

Operations Manager

         Co-authored business plan, obtained permits and licensure, created sales forecast, purchased equipment and inventory, established social media presence, and directed all elements of daily operations.


Board of Child Care, Washington, DC, 1993 to 2012

Consultant, Foster Care Program 2011 to 2012

         Mentored, guided, and advised Program Director in daily operations and preparations for annual Child Placement renewal with District of Columbia.


Program Director, Foster Care Program and Early Intervention Day Care Center 1998 2011

         Spearheaded DC Operations Foster Care program and Early Intervention Day Care program with accountability for public/community relations, program promotion, staffing, regulatory compliance, and achieving contract capacity for slot utilization.

         Recruited, trained, licensed, supported, and retained high-quality foster parents to serve needs of children.

         Served as Board Member with Consortium for Child Welfare and joined forces with Child and Family Services Agency to achieve defined organizational goals.

         Hired, trained, directed, and evaluated team of 12 comprising social workers, foster parent coordinators, case aides, supervisor, and administrative assistant.

         Cost-effectively controlled $2.7M annual budget, coordinated audit preparations, and submitted monthly financial statements to Child and Family Services Agency and Board of Child Care.

         Effectively led Foster Care program through two successful Council on Accreditation (COA) renewals.

         Co-authored persuasive RFP and proposal which led to being awarded two contracts with Child and Family Services Agency for Family-Based Foster Care.

         Assembled policy and procedures manual for Foster Care program to elucidate expectations, guidelines, standards, and requirements.

         Evaluated, selected, and managed vendors providing broad-scope services such as tutoring, mentoring, therapy, and transportation.

         Championed series of efforts to increase rate of permanency for children through adoption.


Supervisor, Neighborhood Based Foster Care / Social Worker 1997 1998

         Directed, coached, and mentored personnel in case management, client relationship management, report preparation, and agency policies and procedures.

         Compiled, verified, and submitted monthly billing to main office regarding foster care children.


Social Worker 1993 1997

         Methodically determined permanency goals for each client, prepared comprehensive case plans, and delivered broad-based support to foster parents and families to optimize outcomes.


Additional Experience:


Teacher s Aide House of Ruth, KIDSPACE, Washington, DC

Legislative Correspondent Congressman David Obey, Washington, DC




Master of Social Work Howard University


Bachelor of Arts, Speech Communication West Chester University


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