Consistently promoted to positions of greater responsibility for exceeding performance objectives.

  Experience leading and training team members to maximize their potential and excel.

  Outstanding listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of key stakeholders, including clients and colleagues.

  Proactively identified and resolved problems with customers in real time to maintain their loyalty.

  Solid analytical, time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with Microsoft Office Suite.

Revenue Generation Team Building/Leadership Staff Management/Training

Profit and Loss Client/Customer Relations Technical Support

AT&T Jan. 2010-Present

Premises Technician (Jan. 2012-Present)

  Safely and efficiently use hand tools to work outdoors and install U-verse integrated digital TV, Internet and voice services, including installing and rearranging inside wires.

  Demonstrate a proven ability to communicate effectively with customers and colleagues, including educating customers on service features and functionality.

Technical Assistant Representative, Inbound Call Center (Jan. 2010-Jan. 2012)

  Provide outstanding technical support service to customers over the telephone regarding Digital Subscriber Line (DSL) Internet service, including scheduled service technicians as a last resort.

  Helped customers setup and install hardware and software required for service, including configuring applications such as email clients and other home page settings, as well as the home network and wireless (WiFi) network.

Previously:

Technical Support Representative, Brightpoint North America Sept. 2008-Dec. 2009

  Helped customers with technical issues related to wireless devices failing to connect to a carrier network.

  Activated nearly 25 imbedded modem devices on major wireless carrier networks on a daily basis.

Operations Agent, Frontier Air Lines June 2008-Sept. 2008

  Built and maintained positive communications with passengers, colleagues, crew and others.

  Proactively identified and resolved problems in real time by demonstrating solid communication skills.

Operations/Gate Agent, AirTran Airways Apr. 2007-June 2008

  Provided outstanding service either at the ticket counter, gate area and baggage services.

  Helped the airline earn a Service Award in 2008 for contributing to excellent performance.

Inventory Control/Customer Service Manager, Wal-Mart Dec. 2003-Apr. 2007

  Served as Inventory Control Manager, leading and training 10 personnel to categorize merchandise accordingly and ensure an adequate supply of products on the sales floor.

  Previously served as Customer Service Manager, overseeing operations at the cash registers, including supervising team members; resolving problems in real time; and contributing to hiring new staff.

Vacation Counselor, Resort Condominiums International Apr. 1997-Aug. 2003

  Earned a Sales Achievement Award in 1998 from American Airlines.

  Honored with a Pat on the Back customer service award four consecutive quarters from 2002 to 2003.

Bartender, Rick s Cafe Boatyard Dec. 1995-Apr. 1997

  Provided exceptional service to patrons in a fast-paced environment.

  Maintained poise, professionalism and patience to identify and resolve problems.

Associate Director of Chapter Services, Tau Kappa Epsilon June 1990-Mar. 1995

  Recognized with the Key Leader Award for supporting over 300 undergraduate campus chapters with membership recruitment and leadership programs.

  Planned participation in regional and national conferences and updated publications and collateral.

Associate of Applied Science (AAS), Accounting, Ivy Tech Community College