- 14834 SW 152^nd Terr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Dear Hiring Manager,

        In response to a job vacancy posting for the position of ________________, I am taking this opportunity to tender my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my baccalaureate degree in Advertising and more than 12 years providing high-performance sales, customer service, and business operations management in the consumer retail industry. I am currently with Victoria Secrets International Mall in Xxxxxx, XXXXXX as Functional Sales Manager after going through and across the ranks starting as a Sales Associate in 2004. For more details, please take a moment to go through my resum .

In leveraging my sales and customer service management competencies, I also bring to the table my personal strengths that include a passion for achieving business objectives through sustained customer-focused and results-driven leadership excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with customers, stakeholders, and suppliers so critical in building a sound public reputation, generating revenues from repeat business, and fostering word-of-mouth promotions in highly competitive markets.

I am confident that my education, experience, and personal strengths offer the right mix of qualifications with which I build a mutually rewarding career and help achieve your objectives as part of your management team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you so much for considering me, and I look forward to hearing from you soon.

Sincerely,

YAMILIS HANE

Attachment: Resum

- 14834 SW 152^nd Terr Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Manager (Customer service Sales)

Qualifications Profile

    Highly self-motivated and results-driven management professional with more than 12 years providing high-performance sales, customer service, and business operations management in the consumer retail industry.

    Detail-oriented, analytical and methodical with critical thinking to address work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.

Key Expertise

Sales Operations Management

    Marketing & Sales (Trad. & Online)

    Business Development

    Retail Sales Management

    Territory Sales Administration

    Customer Service Management

    Market Research & Planning

    Event/Promotions Management

    Visual Merchandising

    Merchandise Inventory Management

Business Management

    Strategic Planning & Execution

    Fiscal & Budget Administration

    Relationship Management (Customers, Suppliers, & Public)

    Process/Workxxxxxxow Improvement

    Continuous Quality Improvement

    Profitability Management

    Staff Supervision & Motivation

    Personnel Administration

Professional Experience

Victoria's Secret International Mall Ÿ Xxxxxx, XXXXXX

    Managed a team of 70+ sales personnel in driving sales profitability for top-line merchandise items through CSL segment ownership for sales of over $15M to $20M annually, exceeding sales targets by 10%+ on a quarterly basis.

    Developed highly effective sales training strategies to achieve outstanding results in the Lingerie Category.

    Provide attractive visual merchandise presentation, brand guide planning/execution and merchandising.

    Drove and grew a rewarding customer experience through brand delivery and efficient business operations.

    Delivered outstanding sales performance and staff education, overseeing merchandise xxxxxxow and visual merchandise store presentation.

    Managed financial controllables, resulting in improved cash wrap efficiency, and inventory shrink control & loss prevention.

    Developed and implemented a workplace environment conducive to high productivity and sustained service quality.

    Optimized motivation and retention of talents by successfully developing supervisors into key management positions.

Victoria's Secret Ÿ Xxxxxx, XXXXXX

    Managed store operations to grow revenues in territory sales ranging from $8M to $11 in annual sales.

    Maintained clear focus on the sales xxxxxxoor and drive the customer experience through the ownership of the Lingerie business category.

    Oversaw recruitment, onboarding of new hires, talent retention, and continuing education of sales associates for continuous product updates and improved compliance with service quality standards.

    Provided brand managed, product/market planning, and merchandising that consistently achieved sales targets.

    Supervised members of the SLT in executing sales plans, strategies and programs that create and maintain a positive customer experiences.

    Worked with customers to assess their needs and drive the sales team to ensure profitable operations in accordance with management directives and business objectives.

    Drove sales well above targets while delighting customers with efficient and rewarding shopping experience by assessing customer needs and presenting merchandise options to address them with a sense of urgency

    Educated customers around company products with recommendations that suit personal requirements.

Education

B.S. in Advertising & Graphic Design

APEC UNIVERSITY Ÿ Sto. Domingo, Dominican Republic