Estate Manager-Chief Administrator

  Numerous years of successful Estate Management, Administration and Executive/Personal Assistance experience, with expertise in productively managing estate/household staff and services across multiple properties to ensure optimal performance; versatile professional with sharp business acumen.

  Dynamic communication and interpersonal relations skills; have gained the trust, confidence and respect of key stakeholders.

  Motivating, hands-on leader who effectively trains, mentors, coaches, and directs teams to consistently attain and surpass operational objectives; ensure compliance with established procedures and standards.

  Excel in prioritizing, coordinating and managing workflow/projects to maximize use of time and resources and meet aggressive performance goals.

  Proficient in MS Word, Excel and Outlook.

Personal Assistant/Estate Manager, Murdoch Family New York, NY 2016-Present

  Effectively manage full-scope operations and services of large estate to ensure consistency of standards, procedures and services; includes hiring, training and supervising household staff and creating household manuals along with managing household bill payments.

  Actively supervise construction and renovation projects; includes ongoing liaising with architects, designers, external vendors, and contractors.

  Strategically coordinate travel arrangements including transportation, entertainment and activities as well as plan and facilitate special dinners and social events.

  Entrusted with managing fine art and antiques collection, from procurement, storage and maintenance/repair through selling and shipment.

  Create and maintain detailed Excel database of addresses, guest preferences and friend birthdates.

  Develop and maintain efficient household storage and organization systems.

  Concurrently assist with additional care of family, including 3 children.

Executive/Personal Assistant, Saks Fifth Avenue New York, NY 2012-2016

  Communicated effectively with a wide variety of key stakeholders, including customers, vendors and C-level executives, among others, to support retail store operations and major corporate projects.

  Worked directly with the Senior Vice President and Vice President of Sales, including managing their calendars, scheduling meetings and booking travel arrangements such as airfare and hotels.

  Demonstrated stellar time management, organizational and attention to detail skills to manage and execute a variety of projects simultaneously for multiple departments.

  Supported the marketing, human resources and operations departments with key initiatives.

  Assisted retail store marketing personnel with coordinating and planning training shows and clinics, as well as preparing monthly customer email blasts and event listings or recaps on Saks.com.

  Proactively identified and resolved customer concerns and escalated issues to ensure efficient, quality service.

Estate Manager, Family of Four New York, NY and Europe 2006-2012

  Displayed strong leadership skills while supporting daily activities for a family of four with multiple homes.

  Communicated effectively with children of various ages, including arranging their daily schedules.

  Oversaw and led the housekeeping staff, including interviewing candidates and hiring new personnel.

  Trained, mentored and coached team members on best practices of housekeeping operations.

  Ensured the home and multiple luxury vehicles were well-maintained, including facilitating repairs.

  Oversaw any construction, including working closely with the Landscaper to meet family expectations.

  Supported the Chef with preparing meals in a timely and accurate manner.

Bachelor of Science (BS), Marymount Manhattan College; earned 2005