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  Certified Registered Central Sterile Processing Technician in South Dakota and Arizona.

  More than 17 years of professional experience in varied sectors, with the past seven years serving as a Sterile Processing Technician; currently serving the Veterans Administration in this role at Fort Meade, South Dakota

  Bachelor of Science Paralegal

  Self-driven team player with strengths in communication and developing interpersonal relationships.

  Possess excellent planning, organization, time management and decision-making skills; capable of managing multiple tasks simultaneously and continually focus on meeting/exceeding goals

  Strategically coordinate and collaborate with various professionals to maximize performance in attaining operational excellence

  Hold Health and Life Insurance Sales Licensure and have gained exceptional in-depth expertise n providing office support, staff leadership, customer service, finance, organizational collaboration, problem resolution, business management and documentation

  Officer of National Association of Legal Assistants

Sterile Processing Technician, Veterans Administration, Fort Meade, SD 2016 Present

       Recognition of performance excellence resulted in being hired by the VA to perform similar duties and hold similar responsibilities as for assignment while with TDY.

       Utilize subject matter expertise as well as experience to develop process/procedural improvements in basic sterilization activities.

       Additionally, have completed Level 1 and Level 2 VA-specific training as well as needed education to gain VA Certification.

Sterile Processing Technician, TDY Medical Staffing, Fort Meade, SD 2015 2016

       In this contractor assignment, skillfully cleaned/processed/assembled/sterilized surgical instruments and scopes while assuring compliance with all AAMI regulations.

       Was tasked with providing instruction and direction to Medical Supply Room staff personnel, to include assuring that individuals were fully knowledgeable in properly sterilizing/packaging equipment and other relevant supplies.

Certified Registered Sterile Supply Technician, Rapid City Regional Hospital, Rapid City, SD 1997-2006, 2011-2013

       Responsible for sterilizing and issuing surgical instruments; continually assured adherence to AAMI standards.

       Directed work performance of Medical Supply Room staff, regularly instructing on responsibilities and proper methodologies for sterilizing and packing equipment.

       Continually researched various sterilization products to reduce expenses and facilitate updated specifications.

Certified Registered Sterile Supply Technician, Banner Boswell Hospital, Sun City, AZ 2010 - 2011

       Expertly performed duties and met responsibilities as described above for VA, TDY Medical Staffing and Rapid City Regional Hospital.

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Collector, Credit Collections Bureau 2014 - 2015

       Contacted up to 150 delinquent accounts daily to discuss/arrange payment of past-due balances.

       Processed all documentation and initiated legal proceedings against debtors as necessary.

Temporary Office Support, Numotion via Stewart Staffing LLC 2014

       Entrusted to open/close office each day and knowledgeably assist customers with wheelchair sales/service matters.

       Answered incoming calls, accepted/forwarded messages for technicians and relayed documentation to various parties.

Insurance Salesperson, National Mutual Benefit Insurance 2013 - 2014

       Opened dialog with potential clients to promote company services.

       Provided comprehensive descriptions of available products and policies.

Insurance Salesperson, Washington National - PMA 2013

       Skillfully conducted door-to-door insurance sales and communicated with potential clients through appointed meetings, telephone calls and email.

Insurance Salesperson in Training, Modern Woodsmen of America, Rapid City, SD 2013

       Sought out and attained leads on potential clients and supplied direct-deposit documentation.

       Accurately processed policy changes such as beneficiaries and loan applications.

       Received continual training and education in sales, operations and customer service.

Customer Service Representative II, Black Hills Energy, Rapid City, SD 2008 - 2010

       Knowledgeably answered customer calls and was successful in evaluating/resolving various problems in a single telephone conversation to prevent scenario escalation into full-blown emergency.

       Collaborated with company department and personnel to develop/implement problem resolutions.

       Maintained superior focus on details and ensured continual operational work flow.

       Sold and scheduled Service Guard appointments and provided superior customer service/assistance.

Branch Manager, Check Into Cash, Rapid City, SD 2007

       Oversaw all functions of this financial services unit including sales, marketing, advertising, customer service, inventory and documentation.

       Successfully sold company products and services to customers.

       Regularly participated in advanced training sessions to enhance skills,

       Instructed junior personnel and conducted comprehensive audits at regular intervals.

Prior to 2007 held assignment as Bartender and Server for the Elk s Club in Rapid City, South Dakota; developed skills in interacting with variety of personnel, providing outstanding customer support and service including exceptional detail-focus, and processed multiple financial transactions

International Association of Healthcare Central Service Material Management

Certified Registered Central Sterile Processing Technician, Arizona (2010), South Dakota (2003)

National College, Rapid City, SC

Bachelor of Science Paralegal, 1995

Dean s List Student

Honorable Mention

Insurance Sales Training, Modern Woodsmen of America, Rapid City, SD, 2013

Insurance License - Health and Life, State of South Dakota, Rapid City, SD, 2013

Black Hill State University, Spearfish, SD

Art Studies, 1991