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Career Profile


Key Contributor & Effective Leader supporting administrative operations in fast-paced and high-stress environments within a variety of industries. Experienced in supervising cross-functional team members, providing detailed training, and supporting daily healthcare operations. Equipped with a significant ability to leverage skills in project management and to introduce new tools for cost/time savings and efficiency improvements.


Key Competencies


Operations Management Healthcare Administration Staff Management Case Management

Recruiting/Human Resources Staffing/Scheduling Customer Service Budget Management

Administrative Support Program Management Report Generation Attention to Detail

Financial Analysis Training/Development Microsoft Office Suite Federal/State Regulations


Professional Experience

Centria Healthcare, Novi, MI March 2016-Present

Client Service Manager

  Direct day to day operations within a fast-paced environment with a focus on increasing productivity, efficiency, and operational revenue

  Oversee approximately 140 client cases located throughout Oakland and Macomb county which includes completing client intake, performing home visits, and creating treatment plans

  Monitor clients for changes in medical status and modify treatment plans as needed, generate comprehensive utilization reports, and ensure compliance with state regulations

  Supervise a team of approximately 200 field staff which requires creating schedules, recruiting new team members, conducting performance reviews, and negotiating compensation packages

  Design and implement standard operating procedures within the organization, complete detailed internal audits, and support the payroll/billing department

  Support 24 hour on call operations for the healthcare side with a concentration on ensuring appropriate staffing for CNA s, HHA s, and Registered Nurses


St. Joseph Mercy Hospital, Livingston, MI March 2015-April 2016

Patient Financial Services

Emergency Room Unit Clerk

  Facilitated various administrative functions within the organization which included obtaining insurance authorizations, updating client files, and determining patient/insurance liability

  Handled collections tasks for overdue client accounts, completed comprehensive account analysis, and resolved complex account issues

  Provided training to new staff members throughout 16 healthcare systems in addition to supporting administrative operations within the ER

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Professional Experience Continued:

Nutritional Healing Center of Ann Arbor, Ann Arbor, MI May 2014-May 2015

Clinical & Administrative Assistant

  Supported administrative and clinical operations within the organization which included performing nutritional response testing and analyzing both cardiac and nerve tests

  Identified appropriate nutritional supplements for patients based on nutritional goals, completed detailed intake interviews, and updated patient charts

  Checked patients in and out of appointments, utilized QuickBooks to balance financial records, created training schedules, and assisted members of executive management


Best Buy, Brighton, MI June 2009-July 2014

Computer Sales/Senior & Multi-Channel Sales Lead

  Oversaw several operational tasks such as supervising a team of 12 employees, creating sales plans, forecasting store sales, and overseeing inventory/loss prevention

  Recognized the Event Planner and Coordinator for the Viewpoint Committee which was tasked with supporting individuals in the community and coordinating fundraisers


Caretel Inns of Brighton, Brighton, MI June 2008-October 2009

Certified Nursing Assistant

  Cared for approximately 24 residents within a nursing home environment which required reviewing ADL s, obtaining vital signs, and checking/changing Q2H

  Updated patient medical charts as needed, stocked closets with medical supplies, and maintained positive rapport with both patients and family members



Bachelor of Science, Physical Education/Associate of Science, Human Nutrition, Concentration in Recreational Management and Holistic and Alternative Health

Eastern Michigan University, Ypsilanti, MI


Associate of Science, Certificate in Healthcare Foundations with a Concentration in Nursing

Washtenaw Community College, Ypsilanti, MI


Completed Coursework Includes: Medical Terminology, Healthcare law, and Healthcare Supervisory Practices

Volunteer Experience


Coordinator, Senior Health Education Program, Howell Recreation Center, 2015

Clinical Volunteer, HOSA/Health Occupations of America, 2006-2007

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Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in administrative and operational roles with experience in supporting operations within a healthcare environment, providing medical support to patients, managing complex cases, and updating medical charts. In addition, I have a demonstrated ability to maintain positive rapport with others and lead large-scale projects.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Bachelor of Science in Physical Education with a Concentration in Recreational Management and Holistic/Alternative Health.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy







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Contact Name

Company Name


City/State/Zip Code


Dear _______________________________:


I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.


As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVIEW) vital to your immediate and long-term objectives.


Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.






Yyyyyy x. yyyyyy


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