Results-driven professional possessing 15+ years of experience in various capacities, including leadership, business analysis and customer service.

         Recognized for the ability to evaluate existing processes and streamline operations to significantly increase efficiency.

         Strong analytical problem-solving skills with a track record of compiling data, gathering requirements and making knowledge based recommendations to fulfill client needs.

         Skilled in developing and deploying innovative strategies to significantly boost company sales revenue.

Progressive Insurance, Mayfield Village, OH 2000-Present

Process Consultant III, Direct Special Lines Quoting (2013-Present)

         Fulfill key analysis role on Special Lines Direct Quoting Platform (DQSL), with associated responsibilities including gathering requirements, compiling project data and maintaining strict regulatory compliance.

         Thoroughly review existing processes and streamline operations to significantly increase efficiency.

Key Achievements:

         Contributed extensively to conversion from SLIQ application to DQSL application for special lines.

         Heavily involved in conversion from Proteus Servicing Application to PolicyPro.

Process Consultant II, Direct Special Lines Quoting (2005-2013)

         Leveraged strong industry knowledge to develop highly effective processes to increase efficiency throughout operations.

         Successfully created requirements for multiple projects, including the SL Esign and SL Snowmobile rollouts.

Key Achievements:

         Key player within 3x3 conversion from SLV3 application to SLIQ application for special lines.

         Strengthened existing leadership skills by completing 18-month leadership program focused on personal brand and professional development.

         Contributed extensively to project allowing customers to pay via debit networks.

Proof of Concept Manager, Direct Sales Quoting (2004-2005)

         Assumed key leadership position, overseeing daily activities of 20 Sales Representatives.

         Consistently met and exceeded sales goals.

Proof of Concept Coach, Direct Sales Quoting (2003-2004)

         Used strong leadership abilities to conduct in-depth training to significantly boost individual employee performance.

         Enhanced overall customer experience, leading to increased satisfaction and retention rates.

Proof of Concept Representative, Direct Sales Quoting (2003)

         Utilized innovative sales strategies to acquire new customers; promptly resolved inquiries and made service recommendations based on customer needs.

Direct Sales Representative II, Direct Sales Quoting (2000-2002)

         Demonstrated excellent interpersonal skills throughout daily interactions with customers; made knowledge based service recommendations to ensure fulfillment of needs.

         Implemented highly effective sales strategies to increase overall revenue.

         Thoroughly reviewed data to identify fraudulent activity; implemented risk management methods as necessary.

Bachelor Degree in Business Administration, Cleveland State University, Cleveland, OH; 2007

Property & Casualty License

Board Member, Progressive African American Network (PAAN)

Board Member, EVOLVE