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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and knowledgeable Executive Leader with 5+ years of experience in high-stress environments in addition to a strong background within a variety of industries. Experienced in leading successful cross-functional teams, designing strategies focused on increasing productivity, leading the development of new territories, and retaining key clients. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, suppliers, clients, and members of management.
Key Competencies
Operations Management Sales Best Practices Process Improvement Staff Training/Coaching
Attention to Detail Business Development Customer Service Strategy Development
Team Leadership Report Generation Business Development Client Account Management
Oral/Written Communication Complex Problem Solving Microsoft Office Suite
Professional Experience
Target September 2014-Present
Sr. Team Leader
- Direct day to day administrative functions within a fast-paced retail environment with a concentration on increasing productivity and efficiency levels
- Supervise cross-functional teams of up to 15 individuals which requires interviewing, hiring, and training in addition to diffusing escalated behavioral issues
- Design and implement innovative marketing strategies in order to increase sales revenue, supported human resources operations, and achieved a team score of 90%
Euler Hermes January 2014-September 2014
Business Development Specialist
- Coordinated business development functions within the organization which included obtaining customer feedback and consistently improving customer satisfaction levels
- Ensured that call scripts were followed on each call which improved success levels and utilized lead generation standards to complete over 200 cold calls per day
HHGregg October 2013-Januaey 2014
Sales Associate
- Supported sales logistics within a retail environment which centered on processing customer transactions and completing merchandise returns
- Utilized superior communication and interpersonal abilities to maintain positive relationships with customers, co-workers, and members of management
- Created and implemented tools aimed at tracking/monitoring personal sales metrics along with highlighting sales in progress and completed contracts
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Professional Experience Continued:
Lexus of Towson June 2013-October 2013
Customer Satisfaction Manager
- Facilitated customer service and administrative functions which included addressing customer inquiries and reviewing/solving complaints
- Worked closely with members of the customer service team, facilitated the entire purchasing cycle, and provided feedback to executive management
CarMax January 2012-April 2013
Business Office Associate
- Managed administrative functions within a successful automotive dealership which included reviewing and resolving customer title issues
- Completed opening/closing procedures, audited cash drawers, processed bank deposits, and maintained contract documentation
Education
Bachelor of Arts, University of Maryland Baltimore County
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