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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx

 

Driven, focused, and knowledgeable Executive Leader with 5+ years of experience in high-stress environments in addition to a strong background within a variety of industries. Experienced in leading successful cross-functional teams, designing strategies focused on increasing productivity, leading the development of new territories, and retaining key clients. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, suppliers, clients, and members of management.

 

Key Competencies

 

Operations Management Sales Best Practices Process Improvement Staff Training/Coaching

Attention to Detail Business Development Customer Service Strategy Development

Team Leadership Report Generation Business Development Client Account Management

Oral/Written Communication Complex Problem Solving Microsoft Office Suite

 

Professional Experience

Target September 2014-Present

Sr. Team Leader

  • Direct day to day administrative functions within a fast-paced retail environment with a concentration on increasing productivity and efficiency levels
  • Supervise cross-functional teams of up to 15 individuals which requires interviewing, hiring, and training in addition to diffusing escalated behavioral issues
  • Design and implement innovative marketing strategies in order to increase sales revenue, supported human resources operations, and achieved a team score of 90%

 

Euler Hermes January 2014-September 2014

Business Development Specialist

  • Coordinated business development functions within the organization which included obtaining customer feedback and consistently improving customer satisfaction levels
  • Ensured that call scripts were followed on each call which improved success levels and utilized lead generation standards to complete over 200 cold calls per day

 

HHGregg October 2013-Januaey 2014

Sales Associate

  • Supported sales logistics within a retail environment which centered on processing customer transactions and completing merchandise returns
  • Utilized superior communication and interpersonal abilities to maintain positive relationships with customers, co-workers, and members of management
  • Created and implemented tools aimed at tracking/monitoring personal sales metrics along with highlighting sales in progress and completed contracts

 

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx

 

Professional Experience Continued:

Lexus of Towson June 2013-October 2013

Customer Satisfaction Manager

  • Facilitated customer service and administrative functions which included addressing customer inquiries and reviewing/solving complaints
  • Worked closely with members of the customer service team, facilitated the entire purchasing cycle, and provided feedback to executive management

 

CarMax January 2012-April 2013

Business Office Associate

  • Managed administrative functions within a successful automotive dealership which included reviewing and resolving customer title issues
  • Completed opening/closing procedures, audited cash drawers, processed bank deposits, and maintained contract documentation

 

Education

 

Bachelor of Arts, University of Maryland Baltimore County

 

 

 

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