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0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● firstname.lastname@example.org
Software Development ~ Offshore & Onshore Team Management
Resource Management ~ Risk Analysis & Mitigation ~ Vendor Management
Strong project management experience with the ability to create detailed project plans and budgets, devise schedules, allocate resources, and facilitate delivery within timeline, scope, and budget parameters.
Demonstrated strengths in mentoring and leading technical teams throughout the complete software development life cycle (SDLC) and project management life cycle (PMLC) for cutting-edge solutions.
Extremely well-versed in PMI methodologies, ITIL framework, business intelligence tools, root cause analysis, scheduling, test management, status reporting, budget allocation, QA/QC, and executive-level relations.
Proven success in designing, developing, testing and deploying solutions which considerably enhance productivity, profitability, and competitive positioning for clients and employers.
Skilled at smoothly aligning both onshore and offshore personnel to achieve project objectives.
Adept at information systems design, implementation, integration, and upgrades in both shared (BPO) and standalone infrastructures.
SourceHOV (formerly known as SourceCorp), Irving, TX, 2010 to Present
Client Relationship Manager / Project Manager 2015 to Present
Salvaged at-risk account experiencing multiple technical issues and stabilized system within eight months to restore customer confidence, and produce additional revenue of $300K for 2015 and $450K in 2016
Project-managed company s first claims adjudication system from initiation to closure, including budget-compliant and timely implementation in BPO environment.
Orchestrate strategic growth, maintenance, and change releases for multiple customer accounts representing $6M+ in annual revenue.
Directly manage complete spectrum of new client initiatives including change requests, system enhancements, offshore/onshore team leadership, requirements analysis, design, testing, implementation, and post-implementation.
Mentored, motivated, and directed technical teams in clarifying requirements, preparing WBS and project schedules, and implementing all phases of project from initiation to closure and handoff to support.
Generate QBRs (Quarterly Business Reviews) to customers to illustrate system performance (i.e. actual vs forecast), system improvements, opportunities for additional revenue, and suggested future enhancements.
Technical Project Manager 2010 to 2015
Helmed implementation for a major US health insurance provider which is expected to generate $3M in annual revenues for next five years; demonstrated sharp organizational skills in directing technical teams in India, Mexico, and Philippines throughout integration of indexing, data capture, repository, remote keying, and high-speed scanning functions.
Authored detailed business continuity plan and delivered disaster recovery solution for one of America s largest banks.
Shepherded all facets of management and implementation for technically-complex projects in integrated BPO environment.
Coordinated software developers, DBA, systems administrators, and QA analysts onsite and offshore to maintain forward-moving and unified operations.
Analyzed and fine-tuned system workflows and solutions using Java, C#, C++, Oracle, and MS SQL Server technologies, created network diagrams, and participated in VM server configurations and penetration testing.
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BancTec Inc., Irving, TX, 2000 to 2010
Project Manager 2007 to 2010
Steadily advanced through a series of promotions based on outstanding performance, contributions, and bottom-line results.
Spearheaded more than 25 medium-to-large projects specializing in health care document processing, invoices and tax forms processing, remittance and lockbox solutions, and high-speed document imaging to clients in public and private sectors.
Structured, steered, and successfully completed in-house implementation of first accounts payable and invoice processing solution in shared BPO environment.
Governed all phases of project encompassing project plan, scope, schedule, cost/benefit analysis, budget, risk management, documentation, testing, QA, troubleshooting, status reporting, and final delivery.
Principal Engineer 2005 to 2007
Championed implementation of remittance industry s first Accounts Receivable Conversion (ARC) system for major US retail chain.
Presented with Outstanding Performer Award for Q1 2007 as integral member of BancTec s Americas Solution Group.
Aligned and mobilized cohesive team of developers, business analysts, and technicians to incorporate new features and automate delivery and installation of PayCourier remittance and archive products.
Streamlined implementation process for complex hub and spoke architecture remittance and archive solution delivered to leading energy company, Exelon Corporation.
Technical Project Lead 2003 to 2005
Closely partnered with project managers to execute project plan, identify and acquire resources, and navigate cost-effective and timely project delivery activities.
Traveled to client site to extensively participate in implementation effort, acceptance testing, and go-live transition.
Software Engineer 2000 to 2003
Overhauled several programs for BancTec s PayCourier retail and archive systems using Visual Basic and Oracle database to substantially accelerate processing time by 40%+.
Leveraged Visual Basic, .NET, MS SQL Server, and Oracle 9i and 10G databases to design and develop efficient payment processing and archive systems.
Devised GUI tools, database scripts, re-usable modules, and data extract programs to improve products and elevate customer satisfaction.
MS, Information Systems
University of Texas at Arlington, Texas, 2000
BS, Mechanical Engineering
University of Engineering & Technology, Peshawar, Pakistan, 1991
Visual Basic, Java, .NET, XML, MS SQL Server, Oracle, SAP, Microsoft Office (Excel, Access, Word, Visio), Microsoft Project, Replicon, Project Server, SalesForce.com, document imaging & data capture systems, electronic payments systems, LAN/WAN engineering, archive systems, pen testing, high-speed image capture devices, ICR (Intelligent Character Recognition), ARC, ICL (Image Cash Letters), ACH transmissions, CRM applications, EDI, EHR/EMR (electronic health/medical records), Office 365, Microsoft SharePoint
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