Dedicated and accomplished Strategic Leader with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in improving efficient business operations and increasing operational revenue. Equipped with high-level communication and presentation skills with a commitment to superior client service and satisfaction. Offer solid supervisory abilities with experience in leading large-scale projects, managing cross-functional teams, and implementing innovative processes.

Multilingual; English, Mandarin, Cantonese, and Taiwanese

Sales/Business Development Team Leadership Recruiting Key Client Retention

Relationship Building Training/Coaching Retail Store Management

Presentation Development Cold-Calling Strategy Alignment Consultative Selling

Contract Negotiation Attention to Detail Quality Assurance Microsoft Office Suite

  Direct daily customer service operations within a fast-paced retail store environment with a focus on improving customer service and satisfaction levels

  Assist customers with product selection which requires identifying needs, providing feedback on appropriate clothing fit/style, and suggesting new products

  Work closely with both internal teams and the corporate office which has resulted in an improvement in team morale levels in addition to handling daily store maintenance functions

  Coordinated recruiting functions within a successful staffing agency which required identifying client staffing needs and creating innovative recruiting plans

  Performed candidate cold-calling which resulted in obtaining a greater pool of qualified candidates, negotiated compensation structures between the client and candidate, and interviewed candidates

  Successfully maintained positive relationships with both candidates and clients due to consistently maintaining high levels of productivity

  Oversaw daily sales functions within a retail store environment which required generating sales reports, diffusing escalated customer service situations, and following up with clients

  Performed cold calls as needed to prospective overseas clients, completed comprehensive market trend research, and participated in industry specific trade shows and/or meetings

  Played a lead role in the planning and booking of travel arrangement on behalf of clients which included making hotel reservations, flight reservations, and booking activities

  Created innovative marketing content for the agency and coordinated both newspaper and radio advertising in addition to handling all website content editing

  Worked closely with clients to identify travel needs/wants and made appropriate recommendations based upon their budget

  Booked air, hotel, cruise, and transportation arrangements on behalf of clients, processed customer payments to appropriate vendors, and generated detailed itineraries for clients prior to their trip

  Directed strategic customer service functions within the organization which included monitoring staffing to ensure adequate levels along with following up with clients to ensure satisfaction

  Utilized superior communication and interpersonal abilities to successfully diffuse escalated service situations and increase customer retention levels

  Oversaw administrative operations which included generated customer service reports/metrics and updating client account files