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Performance-focused leader specializing in driving high-volume sales / business growth, building solid teams, creating strategic initiatives, providing world-class customer service, and cultivating a strong company image with superior product quality eager to offer progressive global experience toward maximizing your bottom-line results.
Team Building / Training
Strategic Analysis / Planning
Multi-Site Franchise Start Ups
New Business Growth
Budget / Financial Control
Contract / Vendor Negotiations
Quality / Safety Control
- Top Performer who boasts a record of proven career results, and who makes decisions to rexxxxxxect positively on sales / business growth in alignment with a company s vision, value, and goals to attain a competitive advantage.
- Visionary Professional who rises above challenges to enhance the bottom line and drive winning outcomes.
- Ambitious Self-Starter who supports quality staff recruitment that encourages diversity, low turnover, and high company loyalty, along with planning, prioritizing, and managing team tasks within high-pressure situations.
- Excellent Communicator who develops synergistic relationships with executives, senior-level decision-makers, multi-site business teams, and customers; who excels in autonomous and collaborative work environments; and who leads staff by example and with integrity to build expanding sales revenue and achieve objectives.
Drove 48% growth in transactions to fuel a 67.5% increase in net sales compared with FY2011 as Country Director of Operations for Papa John s, and a 14.2 % increase in transactions with 21% increase in net sales in 2012.
Spearheaded cost-reduction strategies, including defining product materials to enhance inventory controls.
Achieved Highest Average Score in Mystery Shopper evaluations in Latin America in 2010, 2012, and 2013.
Developed a results-generating purchasing strategy with local Venezuelan vendors as Managing Partner of Outback Steakhouse to ultimately result in a significant theoretical food cost reduction from 39.5% to 30%.
Increased overall guests count by 52% in 2006 despite challenging local political and economic handicaps.
Received award and special recognition from Outback Steakhouse International at the Partner s Conference.
Developed and implemented a nationwide 21-day training program for owners, supervisors, managers, and training managers of Domino s Pizza to improve awareness of company philosophy, standards, and operations.
Designed a new measurement tool to comply with training progress of team members and management staff.
Director of Operations
Capitalize on the opportunity to lead successful operations, including recruiting, training, mentoring, and managing a top-performing team of restaurant staff while adhering to high-volume budget initiatives, handling all facets of inventory management and quality control, and consistently delivering services excellence.
Country Director of Operations
Utilized broad scope of industry knowledge toward leading results-generating development, start-up, and operations of 18 new stores in a rigorous Venezuelan market for franchisee and corporate units within a 5-year period, including facilitating engineering layout requirements, renderings, and planned store-specific openings.
Delivered targeted leadership of multi-department resources to optimize sales and profits of restaurants, including continually ensuring consumers receive the best Papa John s experience to meet global standards.
Cost-effectively managed sales, earnings, labor, inventory, products, and equipment importations per budgets, and directed annual budget reviews for every department within Venezuela s corporate Papa John s operations.
Strategically steered dynamic development and establishment of Outback Steakhouse concepts in Venezuela.
Drove business growth by recruiting, training, mentoring, and managing a customer service-focused restaurant team, including handling all facets of scheduling, work prioritization, and labor budgeting efforts.
Expertly selected local purveyors and products and directed all building construction and key finishing details.
Led development and execution of annual strategy, marketing plans, sales targets, and upcoming year budgets.
Country Director of Training
Applied strong leadership talents toward directing development and implementation of comprehensive Domino s Pizza corporate-based management and training programs within Venezuela, including co-facilitating international training seminars to supervisors and management teams for Latin American countries.
Restaurant General Manager
Played a vital role in proactively managing and executing profit-oriented business matters related to the seamless operations of a global leader in fast food while building a strong brand image in competitive markets.
Bachelor s Degree in Business Administration
Management Training Basic, Intermediate & Advanced
Advanced Seminar Human Resources ￨ 21-Day Management Course
People First Leadership & Management Training Program ￨ Advanced Course for Supervisors
Leadership & Decision Making
Advanced Supervisor Training Program
Advanced Recruitment & Effective Selection Training
Six-Month Coaching Philosophy, Procedures & Operations
Communication & Persuasion Maximizing Results of the Team
Walkabout Leadership & Effective Management Training ￨ Proactive Management
Global Seminars 12 Conventions with all Brands, including McDonalds, Domino s Pizza, Outback & Papa John s Pizza
Excellent Professional References Provided Upon Request
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