- 148 Poplar Ridge Rd Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Inside Sales / Customer Service Management (Banking ▪ Finance)

Qualifications Profile

    Self-assured and results-driven service & sales professional with more than 10 years providing high-performance sales, customer service, account management, and operations support in the banking, automotive, and manufacturing sectors.

-    Dedicated to delivering outstanding customer service, garnering several performance recognitions in maintaining customer loyalties, growing a solid customer base, and exceeding sales targets that helped enable the business to achieve sales leadership in highly competitive markets.

-    Proven entrepreneurial competence in building and managing operations for a new bank branch with 1,400 customer accounts, increasing clients by 5% in the first year of operations.

-    Detail-oriented and organized with critical thinking to resolve customer relationship issues even under stress.

    Versatile, flexible, and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Excellent people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies with colleagues and subordinates in multi-functional engagements.

Professional Experience

FSNB Ÿ Johnson City, XXXXXX 2008 2016

    Responsible for establishing a new branch with 1,400 accounts, supervising a team of 6 customer service representatives in managing and driving branch operations, achieving a 5% increase in new accounts in one year.

    Built sustainable professional relationships with clients that ensured repeat business, word of-mouth promotions in communities served, and continuous growth of customer base.

    Ensured compliance with bank policies and standards, industry best practices, as well banking laws and regulations.

    Provided HR support in hiring, training, quarterly evaluations and termination of employees as needed, conducting regular assessment of organizational and staffing needs, while containing overhead costs such as overtime through effective task scheduling and implementing procedural efficiencies in time and resource management.

    Managed daily branch sales support and operations, providing cash management support, and assisting customers in completing banking transactions covering deposits, withdrawals, money orders, new accounts, loans, checks, and investment support.

    Built sustainable professional relationships with customers through dedicated customer service, ensuring a satisfied customer experience around bank products and services, and growing a solid customer base that opened opportunities for repeat business and word-of-mouth promotions in communities served.

    Leverage knowledge of bank products and services that enabled sales conversation from routine client transactions, while identifying and maximizing opportunities to upgrade and cross-sell products and services.

    Oversaw bank vault operations that contributed to maintaining banking security and transactional integrity, regularly checking proof of work accuracy and submitting incident reports to head office as needed.

    Ensured all required reports and paperwork were accurately submitted in a timely manner.

Wallace Imports Ÿ Johnson City, XXXXXX

    Managed daily sales transactions professionally for an auto dealer, managing customer accounts, meeting monthly and quarterly sales quotas, while building/maintaining rapport with customers that ensured a satisfied clientele.

    Documented all customer inquiries, feedback and issues, resolving concerns and complaints to restore confidence.

Education & Credentials

    Diploma, Secondary Education., Wilson s School London, UK(1981)

Licensure, Professional Training & Certifications

    Various annual professional courses conducted and sponsored by FSNB (2008 2017)

    Bank Vault Operations, FNSB (2009)

    General printing for advertising (under scholarship), International Printing Corp. London, UK (1981 1983)

Awards & Recognition

    Several performance recognitions for exceptional customer service, Wallace Imports (2007 2008)