Yyyyyy x. yyyyyy

IT Management Executive

Infrastructure Management ~ Network Engineering ~ Server Administration ~ IT Security

Personnel Management ~ Project Coordination ~ Risk Mitigation & Management ~ Storage/SAN

• Exceptional managerial skills include writing job descriptions, providing coaching, conducting performance appraisals, and mentoring team members to exhibit peak performance.

• Adept at network performance optimization, troubleshooting, and applying disaster recovery strategies and contingency plans to safeguard vital business information.

• Outstanding problem solving abilities; detect and swiftly resolve gridlocks that impede optimum service delivery.

• Well-versed in ITIL practices, information systems audits, PCI DSS (Payment Card Industry Data Security Standard), SOX regulations, ISO 27001 criteria, and HIPAA requirements.

• Significant skills in IT vendor relationship management with an emphasis on quality and reliability.

         Adept at standardizing procedures and best practices to eliminate unproductive processes.

         Capitalize on emerging and cutting-edge technologies to formulate operational strategies which support and amplify company growth.

         Drastically reduced security vulnerabilities at Gander Mountain Company by fortifying procedures for company s PCI compliance.

         Significantly decreased network outages at Gander by isolating and addressing capacity and configuration issues including renegotiating contracts to acquire new services.

         Standardized IT maintenance processes and procedures at Merrill Corp. and joined forces with information security and compliance teams to remediate security vulnerabilities and refine device configuration standards.

         Masterminded initiative to replace hundreds of end-of-life equipment at Merrill Corp., markedly alleviating security vulnerabilities.

         Championed server virtualization strategy at Caribou Coffee Company based to lessen physical footprint of server facilities while also slashing capital and operating expenses by 50%+.

         Reduced administrative overhead at Caribou Coffee as well as risk to card holder data environment by designing a new routing architecture to separate corporate datacenters from card processing environment.

Gander Mountain Company, St. Paul, MN, 2015 to Present

Manager, Microsoft and Network

         Direct 10 administrators and engineers in supporting 160+ retail stores, four distribution centers, and two corporate offices including technical leadership during critical systems issues and architectural planning for large projects.

         Instituted asset management program to enhance administration of all infrastructure components in support of PCI compliance.

         Devised capacity management strategy to closely monitor key infrastructure components which provide useful data surrounding capital expenditure investments in key areas.

         Administer Cisco routers and switches, Cisco ASA and Checkpoint firewalls, and F5 LTM and GTM (physical and virtual instances) to create and remove load balancing pools and troubleshoot application issues.

         Create and delete site-to-site and client VPN configurations, and SSL profiles based on certificate replacements due to security vulnerabilities.

         Administer VMware vCenter 5 to move, add, and change virtual servers across multiple datacenters.

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Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

Merrill Corporation, St. Paul, MN, 2014 to 2015

Manager, Network Operations

         Provided effective leadership to global team of eight senior network and security engineers in supporting network infrastructure spanning 100+ locations worldwide.

         Enhanced productivity by restructuring team and collaboratively revamping asset management program, processes, and tools.

         Administered Cisco routers and switches including configuration and troubleshooting of internal & external BGP routes/peers and route redistribution between OSPF and BGP.

         Managed firewalls, and performed load balancing to optimize network, server and application performance.

Caribou Coffee Company, Inc., Brooklyn Center, MN, 2008 to 2013

Sr. Manager, IT Infrastructure Services

         Independently designed, implemented and administered entire enterprise network and held accountability for staff leadership, vendor management, network security, and constant compliance with PCI, SOX, and HIPAA criteria.

         Coached, mentored, evaluated, and motivated infrastructure team members and controlled $3.5M budget.

         As integral member of Security and Compliance committee, analyzed and responded to emerging threats.

         Inspired, empowered, and mobilized team to orchestrate high-impact solutions encompassing server virtualization, Office365, and unified threat management (UTM).

TSI, Inc., Shoreview, MN, 2005 to 2008

IT System Operations Manager

         Delegated tasks to up to 12 personnel in support of infrastructure and teamed with top-level management to develop and execute capital projects.

         As sole network engineer, installed and administered routers, switches and firewalls for a multinational corporate network to support global use of a centralized ERP system and VoIP.

         Captured enormous cost savings in international long distance costs and centralized telecommunication services and accounts by installing Cisco Call Manager IP phones.

         Converted a multinational WAN-based on IPSEC VPNs to a MPLS WAN to achieve end-to-end QoS, ensure quality transport of VoIP and SAP ERP network traffic, and boost uptime and responsiveness.

         Steered redesign of SAP landscape including physical infrastructure to provide more segregation between test/QA/production environments and mitigate impact during maintenance activities.

SimonDelivers.com, Inc., New Hope, MN, 1999 to 2005

Network Engineer

         Spearheaded infrastructure solutions for all company locations, demonstrating proficiency in user account administration, replacement of hardware, data backups, and software maintenance.

         Delegated tasks to team members and provided mentoring to optimize team cohesiveness and job performance.

         Saved ~$250K in first year alone after replacing costly carrier-managed WAN with a point-to-point solution.

         Merged two datacenters to slash operating and capital expenses by ~$60K annually.

         Built entire infrastructure from the ground up, steadily leading evolution from original warehouse to numerous geographically-dispersed datacenters.

Prior background includes service with the U.S. Navy; honorably discharged.

Cisco Certified Network Professional (CCNP) Cisco Certified Network Associate (CCNA)

Microsoft Certified Systems Engineer (MCSE) CompTIA A+ Certified Hardware Technician

Windows Server, Linux (RHEL), UNIX (AIX), VMware ESX/ESXi, Cisco, Cisco Nexus, Adtran, Cyberoam, Palo Alto, F5 (LTM/GTM), Checkpoint, VMware NSX, EMC Clarion, NetApp Filers, Brocade FC, Fibre Channel, iSCSI, IBM XIV, Cisco Call Manager/UCM, Cisco Unity, Microsoft UM, Cisco IPCC/UCX, ISDN PRI/BRI, SIP, MSSQL, MySQL, Postgre, Nessus, Qualys, BMC SDE, Microsoft SCCM, ManageEngine, vSphere, VMware SRM, SaaS, Bomgar, Active Directory, Office365, RADIUS, Amazon Web Services (AWS), Box/Dropbox