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Yyyyyy x. yyyyyy

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Career Profile

Experienced customer service and administrative professional with 10+ years of experience within high-stress environments with a strong background in providing support to clients. Experienced in devising innovative operational policies, investigating patient financial information, and resolving escalated client issues. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.


Key Competencies


Human Resources Management Team Leadership Process Improvement Customer Service/Support

Problem Solving/Critical Thinking Strategy Implementation Regulatory Compliance

State/Federal HR Regulations New Hire Training/Coaching Conflict Resolution/Mediation




M.S., Human Resource Management, Southern New Hampshire University (May 2019)

B.S., Human Resource Management, Southern New Hampshire University (2016)


Completed Coursework Includes: Strategic Human Resource Management, Total Rewards, Law, Ethics, & Politics in HR, Leading Change, Talent Development & Workforce Planning, Human Resources Information Systems, HR in Global Contexts, Business Research, and Managing Difficult Conversations


Professional Experience

Social Security Administration, Bear Creek Township, PA August 2014-Present

Customer Service Representative

  • Direct day to day customer service and administrative functions within a fast-paced environment with a focus on increasing productivity and efficiency levels
  • Address incoming phone calls in regard to social security payments/services, update patient information within an internal system, and calculate monthly benefit amounts for customers
  • Identify and diffuse escalated customer service situations, provide training to new team members, and coached customers on account logistics such as payment dates and amounts
  • Awarded Exemplary Contribution of Service Award due to handling calls with compassion and positive attitude (August 2016)


Contact Representative, Student Intern (2014)

  • Coordinated administrative logistics within a call center environment which included obtaining and obtaining customer information and processing requests for replacement social security cards
  • Scanned documented into a records database, sent appointment reminders to individuals, and assisted a Social Security Technician as needed

Yyyyyy x. yyyyyy

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Professional Experience Continued:

Obstetrix Medical Group May 2008-October 2011

Billing Associate

  • Managed billing logistics within a busy medical office which included verifying patient insurance, sending reminders for future appointments, and training staff members
  • Ordered office supplies as needed and performed research in regard to large equipment purchases in addition to providing technical support for computer issues as needed
  • Ensured medical records were maintained in accordance with regulatory standards, registered new patients within an internal system, and addressed billing/insurance inquiries


Somerset Memory Care August 2002-June 2010

Administrative Assistant

  • Coordinated administrative logistics within the organization which included answering a multi-line phone system, sorting/distributing mail, and ordering office supplies
  • Utilized exceptional communication abilities to provide training to staff members, led facility tours, and assisted executive staff members with special projects
  • Reviewed and tracked staff attendance, updated/edited job descriptions, assisted with new staff members recruitment, and created marketing brochures/content


Virginia Mason Medical Center October 2005-December 2007

Patient Account Specialist

  • Directed patient account/billing logistics which included creating patient budget plans, reviewing financial applications, and identifying patient financial needs
  • Processed credit card payments, guided patients in regard to billing and/or insurance coverage, and responded to patient written inquiries


Professional Affiliations


Member, Women s Advisory Council

Member, Black Advisory Council

Member, LGBT Advisory Council

Member, Hispanic Advisory Council







Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~




Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership and operations roles with experience in designing and implementing strategies, working within cross-functional teams, and diffusing escalated customer service situations. In addition, I have strong experience in building positive relationships with both internal and external clients, supporting special projects, and increasing productivity levels.


Some of my key skills include:


  • Awarded Exemplary Contribution of Service Award due to handling calls with compassion and positive attitude (August 2016)


  Stellar educational background which includes a Master of Science in Human Resources Management from Southern New Hampshire University (Expected May 2019) and a Bachelor of Science in Human Resources Management


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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