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Experienced Business Analyst with 15+ years of experience within high-stress environments along with a keen ability to lead others and manage in depth data analysis and reporting. Experienced in leading cross-functional teams, implementing organizational strategies, and developing unique technical solutions focused on retaining customers and/or attracting new customers. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively managing complex projects.

  Directly manage several analytical and operational functions within a fast-paced environment with a focus on improving efficiency and productivity levels within the department

  Perform in-depth forecasting of subscriber data, archiving data while complying with SOX regulations, and developing automation and reporting capabilities

  Play a lead role in a turndown project which required creating web form automation schemes which were used to ensure all organizational systems were in sync

  Design and implement subscriber forecasts (including small scale forecasts which required least squares regressions and curve fitting with polynomials) which consistently maintained a 98% accuracy

  Create thematic map visualizations which highlight subscriber data vs. forecasts over time which requires the utilization of KML via conditional data processing

  Facilitated several logistical operations within the department which included developing functional changes to the organization s POS system during the transition for Cricket into a sub-unit of AT&T

  Led the completion and delivery of 5 system functional releases which were defect free and included configuring the POS system to understand new transaction types

  Successfully implemented near-real time data reporting of the billing system which resulted in accurately monitoring market performance in addition to overseeing the migration of the company owned store channel into the AT&T systems environment

  Utilized significant technical acumen in order to design a dual platform system for reporting which was used after the integration of Cricket into AT&T

  Acted as a software lifecycle analyst on a contract basis which required performing in-depth data analysis, reviewing application performance on an hourly basis, and improving system operation

  Implemented streamlined processes which were focused on maximizing system performance, accuracy, and speed which resulted in an increase in customer satisfaction levels

  Planned and designed system enhancements in order to meet quickly changing business needs, oversaw several quality assurance related tasks, adjusted software based on defects, and provided ad hoc reporting and analysis to members of executive management

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  Completed in-depth and accurate forecasting to members of executive management in regards to subscribe data and financial metrics with a concentration on identifying subscriber retention levels

  Designed and utilized several programs which ran simultaneously and were responsible for obtaining data from several data warehouses, analyzing for abnormal patterns, identifying strategies to correct unusual activity, implementing the strategy, and monitoring for effectiveness

  Recognized as a Top Performer and Outstanding Performer several times on performance assessments

  Oversaw a variety of analytical functions within a high-stress environment which included analyzing data within 13 states and over 9 million cellular handsets

  Analyzed data and made recommendations to executive management, identifying potential sources of new customers based on market trend analysis, and designed customer retention strategies

  Acted as the West Region technical representative which required providing technical support to a billing platform in addition to assisting with special projects as needed

  Awarded 4 Corporate Achievement of Recognition Certificates

  Completed several analytical and marketing functions which included analyzing sales data for 36 Sales Representatives and over 100,000 customers

  Played an integral role in design of a real-time internet based sales repotting system which also held sales contests and graphics (utilized dashboard technology)

  Awarded a Circle of Excellence Award (2004) and Soaring Eagle Support Award (2004)

Additional Professional Experience Includes: Independent Contractor/Project Manager, Ultimate Staffing and eCommerce Developer (Wells Fargo)

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