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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


Country of Citizenship: United States

SSN: xxx-xx-xxxx



Job Title:



Job Announcement Number:



Core Competencies

Health Insurance, State Children s Health Insurance Program, Report Development/Authorship, Database Management, Communication, Personnel Training, Webinars, MS Office, SPSS, LexisNexis, ProCite, QuickPlace, Antfarm, Web-Ex, Customer Service, Program Management, Research Support, Project Management, Relationship Building, Decision-Making



Professional Experience


Month 2011 - Present

National Committee for Quality Assurance (NCQA)

Washington, DC

Hours per Week: 40

Salary: $77,000 annually

Supervisor: Tina Bridgeport Phone xxx-xxx-xxxx May Contact: N/A


Manager, Patient-Centered Medical Home (PCMH)


Effectively assign PCMH survey materials to NCQA surveyors; expertly review NCQA policy/procedure interpretation on becoming recognized patient-centered medical home. Diligently analyze survey materials from applicants to measure performance data against programs metrics/standards and make scoring recommendations to oversight committee. Assist NCQA surveyors with interpreting policies and assessing survey materials and conduct weekly webinar training on initial processes for gaining PCMC recognition.


Proficiently clarify organizational policies to medical practice leaders and maintain continual communication regarding survey materials review process. Collaborate with surveyors and committee members to ensure scoring of materials to practices within 60-day timeframe; also lead weekly conference calls with practice managers to determine eligibility regarding becoming a Recognized NCQA PCMH and to discuss relevant policies/procedures for becoming a Recognized practice.




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Month 2008 Month 2011

National Committee for Quality Assurance (NCQA)

Washington, DC

Hours per Week: 40

Salary: $57,000 annually

Supervisor: Janet Holzman Phone: 202.955.3500 May Contact: N/A


Health Care Analyst


Served as strong contributing member of the Survey Vendor Certification (SVC) team and managed daily SVC program operations; supported 14 accredited survey vendors in meeting NCQA accreditation criteria by managing recruitment/training, providing quality oversight and data collection, coordinating analysis results and developing planning. Assessed vendor QA Plans/interim progress reports to ensure compliance with NCQA HEDIS/CAHPS protocol/specifications/requirements. Established strong working relationships with vendor organizations, provided timely responses to array of inquiries and developed plans to ensure timely completion of deliverables.


Expertly researched various health and wellness promotion initiatives offered by health plans in Maryland as well as state policies/regulations for inclusion into Maryland Health Care Commission s consumer report. Also interviewed various organizations to develop background documentation/tables/charts to assist in developing NCQA PCMH program.



Month 2004 Month 2007

Institute of Medicine (IOM)

Washington, DC

Hours per Week: 40

Salary: $45,000 annually

Supervisor: Ann Page Phone: N/A May Contact: N/A


Research Assistant


Skillfully supported studies by several committees including Committee for Psychosocial Services to Cancer Patients/Families in a Community Setting and the Committee to Evaluate Measure of Health Benefits for Environmental, Health and Safety Regulation; assisted Senior Program Officer in assessing/authoring cost-effectiveness analytical techniques and types of psychosocial cancer interventions that were included in IOM committee report. Also developed tables utilized in IOM report entitled, Cancer Care for the Whole Patient: Meeting Psychosocial Health Needs which described psychosocial interventions of 30+ cancer organizations.


Fact-check crucial data from scholarly journals to be included in IOM report; also researched library/internet sources to develop reports on techniques/obstacles/solutions concerning analysis of cost-effectiveness and compiled bibliographic and statistical data, which were included in project bibliographic/reference files. Updated/maintained IOM Committee to Evaluate Measures of Health Benefits for Environmental, Health and Safety Regulations and

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Psychosocial Services to Cancer Patients websites, and was a mentor/resource for research and project assistant new hires.



Month 2001 Month 2004

Institute of Medicine (IOM)

Washington, DC

Hours per Week: 40

Salary: $38,000 annually

Supervisor: Wilhelmine Miller Phone: N/A May Contact: N/A


Senior Program Assistant


Successfully participated in work product of six studies within three-year timeframe; utilized skills in work prioritization and meeting strict timeline parameters while providing exceptional quality and administrative support. Was tasked with conducting internet/library searches of relevant literature; developed/formatted reference lists and graphs and provided excellent proofreading and editing of committee reports. Additionally and simultaneously held responsibilities for managing research projects, editing reports and meeting logistical requirements for the consequences of uninsurance and immunization finance studies; authored correspondence and followed-up on other communications as directed by program leadership.


Spearheaded facilitation of committee workshops/meetings held in Woods Hole, MA, Chicago, IL, Austin, TX, Los Angeles, CA, and Washington, DC; also was responsible for coordinating production of agenda books/briefing materials and providing any other needed support during committee meetings. Designed and utilized internal databases to support committee operations and served in liaison role between committee members and senior staff.


Designed/maintained QuickPlace website utilized for disseminating vaccine finance study information; assisted in preparation of committee nomination packages/forms/reports, correspondence, travel/expense documentation and any needed financial tracking and processing of all requests.



Month 1999 Month 2001

American Association of Homes and Services for the Aging (AAHSA)

Washington, DC

Hours per Week: 40

Salary: $32,000 annually

Supervisor: Steven Jurich Phone: N/A May Contact: N/A


Administrative Assistant


Expertly supported the Continuing Care Accreditation Commission (CCAC) and the Retirement Homes Professionals (RHP) program by continually providing responses to inquiries concerning certification for RHP and championing CCAC accreditation of retirement communities. For the CCAC, maintained/updated database of 293 communities and performed all needed logistical support for CCAC Financial Advisory Panel meetings. Assisted with developing CCAC Financial Ratios project by tracking incoming audited financial statements and collaborating with

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other organizational partners; also worked with CCAC recruiting managers to recruit non-accredited communities while promoting value of accreditation.


Served as information source for inquiries concerning RHP; also managed RHP database/tracking system for prospects and candidates and coordinated the Comprehensive Management Plan process that included scanning incoming plans to assure blind review procedure requirements compliance. Graded RHP core course and Service Coordinator examinations and forwarded results to candidates; also transferred crucial data between RHP Program and University of North Texas as a business venture. Facilitated payment processing for candidacy applications, management plan orders, publications and merchandise requests.









George Mason University, Fairfax, VA

Masters of Public Administration, 2007

GPA: 3.31

Semester/Credit Hours: N/A


Towson University, Towson, MD

Bachelor of Science, Health Care Management, Business Administration Minor, 1999


Semester/Credit Hours: N/A

Dean s List, Fall 1998




Institute of Medicine, Washington, DC

2002 Distinguished Service Award for Most Outstanding Team



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