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Yyyyyy x. yyyyyy


0000 xxxxxx xxxx , xxxx , xxxxx 00000-8050 (xxx-xxx-xxxx



Management Executive

Organizational Leadership Hiring / Staffing Sales Management

Customer Satisfaction Team-Building & Leadership Employee Relations



         Proficiency in directing all aspects of business operations encompassing recruiting, staff development, financial management, inventory management, sales, promotions, and customer service.

         Consummate sales trainer with advanced closing skills and demonstrated strengths in deal structuring.

         Actively analyze competitive activity, new/emerging products, and market conditions to promote products and consistently achieve aggressive sales and revenue targets.

         Skilled at developing high-performance teams through motivational mentoring and coaching.

         Thrive on analyzing challenges and driving powerful initiatives to optimize business development, team morale, customer traffic, profitability, and company reputation.

         Adept at inventory control inclusive of ordering units from factory, forecasting sales and budgets, and coordinating marketing and advertising efforts.



Piedmont Honda, Anderson, SC, 2015 to 2017

General Manager

         Spearheaded full-scope operations for dealership including hiring, training, sales, report preparation, forecasting, expense control, advertising, marketing, community relations, customer complaint resolution, and inventory control.

         Orchestrated sales initiatives and incentives to result in dealership setting record, exceeding Honda s Presidential Award sales targets, and ranking #1 of 16 district-wide in 2016.

         Hired, trained, and coached 20+ sales professionals and nine managers across multiple departments.

         Elevated customer satisfaction levels and reinforced customer service policies and procedures to maintain between 95% and 97% customer satisfaction rating.

         Evaluated new lender programs to meet customers financing needs at lowest risk to dealership.


Five Star Nissan, Florence, SC, 2014 to 2015

General Manager

         Helmed complete spectrum of daily operations encompassing sales, advertising, cost control, customer service and satisfaction, budget administration, inventory control, goal setting, and strategic planning.

         Negotiated deals, coordinated financing, and fostered cooperative relationships with lending institutions.

         Recruited, hired, trained, coached, and mentored high-potential sales associates.

         Executed marketing strategies to exceed corporate objectives each month.

         Prepared sales forecasts, optimized inventory management, and completed regular sales reports.


Five Star Nissan, Warner Robins, GA, 2008 to 2014

Sales Manager / Inventory Control Manager

         Steered all facets of sales operations including hiring, training, performance evaluations, goal setting, motivation, marketing, promotions, and deal negotiations / structuring.

         Exceeded corporate goals each month and achieved highest possible productivity levels.

         Advised customers in financing, payment options, loans, and leasing terms to meet or exceed targets for fleet comprising over 1,100 vehicles monthly.


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Yyyyyy x. yyyyyy -- Page 2 of 2


Jeff Smith Chrysler Dodge Jeep, Perry, GA, 2007 to 2008

General Sales Manager

         Generated sales forecasts by estimating total vehicle sales, gross and operating profits, and expenses for new and used sales departments; consistently surpassed monthly objectives.

         Hired and monitored performance of staff, held weekly sales meetings, and conducted sales training.

         Enforced standards for displaying and merchandising new and used vehicles, and launched sales promotions as directed by corporate leadership.

         Optimized CSI scores by promoting diligent follow-up by sales associates.

         Negotiated deals, completed paperwork, and guided customers throughout financing process.

         Delivered top-notch service crucial to acquiring new customers and optimizing sales production.

         Negotiated competitive yet cost-effective compensation plans with staff members.


Jeff Smith Nissan, Warner Robins GA, 2006 to 2007

Sales Manager

         Trained, directed, motivated, and managed sales associates and managers while closing and saving deals for vehicle purchases and leases.

         Prepared detailed budgets and tracked profits to validate goal attainment.

         Strategically combined team-building strengths, attention to quality, and outstanding follow-up skills to maintain 96%+ customer satisfaction score.

         Devised work schedules to achieve adequate floor coverage while controlling labor expenses.

         Bolstered profits while consistently minimizing losses, and ensured strategic marketing was implemented to move inventory.


Jeff Smith Nissan, Warner Robins GA, 2004 to 2006

Used Car Sales Manager

         Considerably elevated team s sales production by effectively training new and existing employees.

         Promoted and emphasized follow-up practices among staff to optimize sales and satisfaction.

         Leveraged solid business acumen to formulate budgets, analyze spending, and generate detailed financial reports for owner.

         Exercised broad range of team-building techniques to boost morale and productivity.


Prior background includes 21 years of service with United States Air Force; honorably discharged


Education & Certifications


Bachelor of Arts, Business Administration, concentration in Management

Colorado Technical University, summa cum laude 2014


Training & Certifications:

Grant Cardone Automotive Management Institute

Honda Sales and Management Certifications

Nissan Sales and Management Certifications

Alan Ram ADAPT phone training

Grant Cardone On Demand virtual training




Reynolds & Reynolds, Autobase, Dealer Socket, Alan Ram Phone Training, UCS, VAuto


Yyyyyy x. yyyyyy


0000 xxxxxx xxxx , xxxx , xxxxx 00000-8050 (xxx-xxx-xxxx



















Dear ________________________ :


Please accept this letter and accompanying resume in application for the General Manager opportunity that is currently available with (INSERT NAME OF DEALERSHIP / ORGANIZATION). In advance, thank you for your time and consideration.


In addition to extensive management experience in the industry, I offer considerable expertise in the full range of dealership operations, and proven strengths in recruiting, training, mentoring, and retaining top producers. My extensive experience across sales, inventory, financial management, and deal structuring capacities certainly indicates my versatility and ability to drive business transformations in any environment. To complement these qualifications, I offer excellent business planning, organizational, customer service, motivational, and interpersonal skills.


As an influential addition to your dealership/organization, you will find that I am extremely well-positioned to guide (INSERT NAME OF DEALERSHIP/COMPANY) in not only attaining, but exceeding its business goals. I am eager to discuss how my seasoned qualifications uniquely match your current and future needs, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy

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