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Kassahun Bogale

- 1312 Milestone Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *








Dear Hiring Manager,




       In response to a job vacancy posting for the position of ___________________I am pleased to send in my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my Doctorate degree in Pharmacy and more than more than 18 years providing high-performance customer service, inventory management, and staff development, and operations management in the high-volume pharmacy sector. I have recently worked with CVS Pharmacy in Washington, DC as a Staff Pharmacist following a tenure as an International Pharmacy Intern. Prior to this, I served the Ethiopian Airlines as a Pharmacy Manager for its Medical Unit based at the Bole International Airport in Addis Ababa, Ethiopia. For more details, please take a moment to go through my resum .


In leveraging my competencies in end-to-end pharmacy operations and customer services, I also bring to the table my personal strengths that include a passion for achieving business objectives through sustained customer-focused and results-driven leadership excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with the customers, stakeholders and healthcare professionals so vital in generating repeat business, building a robust reputation in target markets, and creating a harmonious working experience with colleagues in attaining shared commitments.


I am confident that my education, experience, and personal strengths offer the right mix of qualifications with which I can build a mutually rewarding career as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you so much for considering me, and I look forward to hearing from you soon.








Attachment: Resum



Kassahun Bogale

- 1312 Milestone Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *




Qualifications Profile


    Self-assured, dynamic and results-driven pharmacy management professional with more than 18 years providing high-performance customer service, inventory control, and operations management in high-volume pharmacy sector.

-    Demonstrated a strong passion for delivering superb customer services in fulfilling medical prescription.

-    Hands-on manager optimizing pharmacy performance across customer service, productivity, efficiency, inventory management, and bottom-line operating profitability.

-    Ensured consistent compliance with service quality standards, company policies, FDA standards, health regulations and relevant state and federal laws on the sale and distribution of narcotics and controlled substances.

    Detail-oriented with analytical and methodical thinking to strategize solutions in addressing work and relationships issues even under stressful conditions or new demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities and demographics


Key Expertise


    Retail Pharmacy Sales Management

    Customer Service Management

    Relationship Management (Customers, Suppliers, & Public)

    Inventory Management

    Medical Billing & Coding

    Medical Transcription

    Case Management

    Policies & Regulatory Compliance (i.e. HIPAA, Medicare, Medicaid, US-FDA, Local, State & Federal Drug and Controlled Substance laws, etc.)

    Pharmacology Lesson Planning & execution of Nursing Interns.

    Bilingual in Amharic & English


    Electronic Health Records & Document Management


    Compounding Commercial Drug Formulations

    Productivity Tools: MS Office (Word, Excel, & Access)


Professional Experience


CVS Pharmacy, DuPont Circle Ÿ Washington, DC

Staff Pharmacist Dec 2010 Aug 2016

    Verified prescriptions presented by patients, reviewing medications & dosages to ensure safe and effective therapy for the patient's condition, and used patient profiles to identify clinically significant drug allergies & interactions.

    Transcribed recorded verbal medication orders and doctors` voicemail prescriptions.

    Interacted with and built professional relationships with nurses and doctors to optimize patient therapy.

    Processed & labeled prescription drugs for dispensing to outpatients, providing advice to patients regarding side effects, drug interactions, specific storage requirement & directions for use.

    Performed pharmacy inventory management, restocking shelves, disposing expired items, and reconciling physical match with company databases.

International Pharmacy Intern Feb 2008 Nov 2010

    Transcribed recorded doctors` verbal and voicemail prescription orders, processed 3rd party billings for prescription claims, addressed rejected claims with insurance reps, and provided pharmacy Inventory management support.

    Counseled the public on prescription and non-prescription medications.


Ethiopian Airlines Medical Unit, Bole international Airport Ÿ Addis Ababa, Ethiopia

Pharmacy Manager Apr 2004 2006

    Supervised 3 pharmacy technicians in managing the procurement and distribution of medications, laboratory, radiography and other medical supplies for the medical unit.

    Assembled a high-caliber team, spreading works schedules to ensure uninterrupted pharmacy operations, and conducting training programs to improve team performance in providing customer-focused pharmaceutical services.

    Interpreted doctors orders, fulfilling and prescribed drugs, and other medications as needed for adequate patient care.

    Managed sale, and inventory of controlled substances, ensuring compliance with local and state regulations.

    Checked all work done by pharmacy technicians prior to dispensing prescripted medications, ensuring compliance with service quality standards, health/safety regulations, federal regulations, and company policies.

    Oversaw disposal of expired pharmaceuticals per the national Drug Administration and Control guideline.

    Served as secretary of the medical unit P &T (pharmacy and therapeutics) committee.




Kassahun Bogale

- 1312 Milestone Dr.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


ST. Paul Hospital Ÿ Addis Ababa, Ethiopia

Director of Hospital Pharmacy Apr 1998 Apr 2004

    Supervised 3 pharmacists and 6 pharmacy technicians in managing the pharmacy operations for a 550-bed hospital specializing in internal medicine, dialysis, cancer therapy, hypertension, HIV/AIDS, dysentery, & mental health care, among others.

    Fulfilled prescribed medications, ensuring correct interpretation of doctor s orders while providing efficient and professional customer service.

    Conducted regular pharmacology lectures and classes for nursing interns and students at the affiliated St Paul Hospital Nursing School.

    Provided inventory management of all pharmacy drugs and supplies, disposing unfit and expired medications in accordance with the national Drug Administration and Control Authority (DACA) guidelines.

    Checked on all work done by pharmacy technicians to ensure compliance with hospital policies and directives, as well as regional and federal rules and regulations in dispensing controlled substances.

    Developed a high-caliber pharmacy team that improved performance efficiency in the pharmaceutical service.


Education & Credentials


    Doctor of Pharmacy, HOWARD UNIVERSITY, COLLEGE OF PHARMACY Ÿ Washington, DC (2016)



Professional Training & Certifications

    Certificate in basic computer application skills and troubleshooting, Addis Ababa University (2006)

    Registered pharmacist with the District of Columbia

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