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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Experienced IT Manager with 5+ years of experience within high-stress environments along with a keen ability to lead others and manage daily technical operations. Experienced in managing large-scale system implementations, reviewing/troubleshooting technical issues, creating standard operating procedures, and handling asset management functions. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively managing complex projects.


Proficient in: Windows 2003/2008, Windows XP/Vista, Windows 7, Microsoft Office Suite, Adobe Pro, HP Printers, iDirect 2.4M, SonicWALL, Fortinet Firewall, Cisco/Dell Switches, and Exchange 2007/2010

Key Competencies

         Software Management

         End-User Support

         System Configuration

         Asset Management

         Vendor Management

         Strategy Development

         CompTIA+ Security

         Oral/Written Communication

         Process Improvement

         Attention to Detail

         Complex Problem Solving

         Team Leadership

Professional Experience

Goodwill Industries of the Southern Rivers, Columbus, GA May 2014-Present

IT Manager (2015-Present)

IT Technician (2014-2015)

  Directly manage several administrative and operational tasks within a fast-paced environment with a focus on increasing productivity and efficiency

  Supervise both IT team members and consultants which requires providing individualized feedback/coaching and a keen ability to allocate resources appropriately

  Oversee asset management tasks from procurement through assignment in addition to reviewing and troubleshooting technical issues in both hardware and software systems

  Played a lead role in an infrastructure renovation project which included implementing two MPLS networks using both Level3 and Windstream which successfully improved system reliability, efficiency, and scalability

  Knowledgeable in Microsoft Exchange 2007/2010, Windows 2008/2012 Server Farm, Cisco/Dell Switches, SonicWALL, and Fortinet Firewall


DynCorp International, Baghdad, Iraq April 2012-April 2014

System Administrator

  Coordinated daily technical operations which included maintaining complex servers and providing desktop support for over 350 team members

  Successfully created and implemented streamlined processes focused on increasing productivity levels along with maintaining a Numara Ticketing System

  Supported a deployment of Cisco network switches, maintained network cable/fiber installation, and handled managerial tasks in the absence of the IT Operations Manager


DynCorp International, Melbourne, FL January 2011-March 2012

Support Technician

  Facilitated technical support operations focused on email/internet connectivity, print support, PC equipment set-up, software installation, and password updates/changes

  Utilized superior communication and interpersonal abilities in order to provide IT related information during new hire orientations along with following up with over 300 new users

  Directed all aspects of a VoIP phone system, managed a BlackBerry Enterprise Server, oversaw AirWatch for Apple products, and configured off-domain laptops as needed




Bachelor of Science, Business Administration, Information Systems Management, Auburn University

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx







Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in technical support and management roles with experience in troubleshooting technical issues, implementing standard operating procedures, and managing technical assets. In addition, I have a keen ability to supervise staff members and provide in-depth individualized coaching.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Bachelor s Degree in Information Systems Management.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy

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