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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx
abc@xyz.com
Future Bachelor of Science in Finance Candidate eager to contribute 15 years of tax preparation and customer service experience to a progressive organization.
Profile of Qualifications
- Demonstrated ability to identify customer needs and develop innovative solutions to resolve issues.
- In depth understanding of tax preparation processes acquired throughout multiple hands on roles.
- Strong leadership and organizational abilities.
Key Areas of Expertise
Customer Service Bookkeeping
|
Tax Preparation Auditing |
Administrative Operations Inquiry Resolution |
Professional Synopsis
Intuit; Tax Expert 2016
- Utilized interpersonal communication skills to successfully resolve customer inquiries via telephone.
Allstate Insurance Company; Customer Service Representative 2014-Present
- Demonstrated top notch customer service abilities, leading to heightened levels of satisfaction and retention.
- Resolved all policy inquiries in a timely manner.
Client: Convergys, Employer: Aerotek Professionals; Health Benefits Advisor 2014-2015
- Implemented various tactics while cold calling to successfully promote open enrollment.
Community Link North Carolina; Income Tax Assistance Center Site Coordinator 2013-2014
- Fulfilled leadership position while simultaneously ensuring accuracy throughout tax returns.
Client: Direct TV, Employer: StaffMark, Charlotte, NC; Customer Service Representative 2013
- Utilized strong service knowledge to successfully identify and troubleshoot customer issues within an inbound call center.
- Recognized for providing excellent customer service and maintaining overall satisfaction.
Webtax, Charlotte, NC; Office Manager 2011-2013
- Thoroughly reviewed tax returns to ensure accuracy and completeness prior to submittal.
- Heavily involved in oversight of all daily operations, including marketing strategy creation, scheduling and performing administrative functions.
H&R Block, Warner Robins, GA; Office Manager 2001-2009
- Acquired in depth understanding of tax industry; managed distribution of $5M in annual refund checks.
- Utilized strong leadership skills to oversee daily operations for 11 staff members, focused primarily on tracking and increasing performance.
- Conducted thorough analysis of revenue, expenses, profit margins and capital expenditures.
- Implemented effective process improvement procedures, resulting in a 2% revenue increase within 2-year period.
Holiday Inn, Warner Robins Hospitality LLC; Night Auditor 2001-2009
- Maintained quality control throughout shift, providing customer service, appropriately scheduling and balancing receipts.
Education & Professional Development
Associate of Applied Science, Business Diploma, Central Piedmont Community College; 2014
State of North Carolina Property License
State of North Carolina P&C License; Anticipated April 2016
CPCC Outstanding Student Award for Business Administration; 2014
Department of the Treasury Licensed Enrolled Agent Awarded; 2012
State of North Carolina Licensed Accident & Health or Sickness Awarded; 01/2014
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