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Qualifications Profile
Results-driven Sales and Operations Manager with expertise in driving broad-scope operations to maximize operational and financial performance; spans human resources, sales, marketing, and customer service through merchandising, inventory control, cash management, and reporting
Top sales producer with talent for identifying, capitalizing on and meeting customer needs
Motivating, hands-on leader who successfully recruits, hires, trains, and directs high-performance teams committed to maximizing sales and delivering world-class service
Effectively implement policies, procedures and systems to optimize productivity, efficiency, quality, and profitability
Dynamic communication, consultation, presentation, and interpersonal relation skills; expertly address and resolve escalated customer and employee issues
Technology-savvy, with proficiencies in MS Office Suite and Windows
Career Track
Retail Store Manager, Arch Telecom (fka More Wireless) 2012-Present
Drive full-scope store operations spanning human resources, staff scheduling, sales, and customer service through internal policy/procedures and brand (Sprint) audit requirements compliance; retained during company acquisition in 2016 in recognition of dynamic management performance
Expertly recruit, hire, train, and lead sales team; provide motivating coaching and role play exercises as well as facilitate in-store contests to maximize closing rates, sales production and overall performance metrics
Directly address escalated customer issues and deliver prompt solutions to ensure satisfaction, build loyalty and grow sales
Retail Sales Manager, Wireless Ambitions 2011-2012
Concurrently steered operations of 2 locations, with focus on maximizing sales, customer service levels and bottom-line profits
Effectively implemented efficient inventory system and managed appropriate stock levels
Successfully interviewed and hired top candidates and delivered comprehensive training in sales processes and POS system functions; included strategic scheduling for optimal use of resources
Actively targeted local businesses to boost market leveraging and generate new accounts; expanded reach and accelerated sales growth by designing and implementing innovative marketing and merchandising materials along with promotional initiatives
Retail Sales Consultant, AT&T 2007-2011
Capitalized on 6-step selling process to drive high-volume sales and build a profitable customer base; consistently a Top Sales Performer
Maximized results through follow-up phone sales calls as well as 2-week customer follow-ups along with ensuring continual delivery of world-class customer service
Proficiently managed sales floor presentation and merchandising strategies
Efficiently managed cash drawers and prepared daily deposits
Technology Department Manager, Office Depot 2006-2007
Steered department operations, with accountability for training, coordinating and leading sales team members; substantially increased year-over-year sales through decisive, motivating leadership
Effectively maintained planograms and price cards as well as shelf stock; controlled inventory
Conducted weekly safe audits and processed daily deposits
Academic Credentials
Associates Degree-Sales/Merchandising Management, Bradford School; 2006
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