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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Career Profile
Dedicated and accomplished Inside Account Manager with over 20+ years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in overseeing complex technical operations. Possess high-level communication and analytical skills with a commitment to improving operational revenue and reduce overhead costs. Offer solid leadership abilities with experience in mentoring cross-functional teams and implementing innovative processes.
Key Competencies
Technical Issue Resolution Disaster Planning Software Product Sales Attention to Detail
Process Improvement Solution Oriented Vendor Management Analyzing Product Compatibility
Product Training Data Analysis Data Security Team Leadership/Mentorship
Professional Experience
Dell EMC, Round Rock, TX October 1998-Present
Inside Account Manager Sales Channel IV (2015-Present)
Direct day to day technical account functions within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
Design and implement innovative strategies aimed at increasing client retention, identify and contact potential clients within the territory, and make appropriate product recommendations to clients
Work closely with the ISV team to certify, onboard, and integrate both new and existing products into the client s product portfolio along with diffusing escalated customer issues
Technical Sales Representative (2008-2015)
Coordinated sales and customer support logistics within the organization which centered on identifying customer needs and making product and/or service recommendations
Maintained an expert level knowledge of various product lines which included PowerEdge, PowerVault, EMC, and EqualLogic
Reviewed client s short term and long-term goals, identified budgetary requirements, and worked closely with product vendors which included attending conference calls
Enterprise Software Specialist (2006-2008)
Led software sales operations which included working closely with clients, maintaining a high level of technical knowledge, and overcoming client objections
Supported several inside sales teams, supervised a group of up to 10 Inside Sales Representatives, and played a lead role in monthly business reviews
Gold Storage Technician (2002-2006)
Identified and solved technical support incidents with a concentration on reducing system downtime and assisting end-users with technical issues
Provided support to On-Site Field System Engineers, upgraded both software and mechanical systems, and resolved technical issues related to storage systems/equipment
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Professional Experience Continued:
Dell USA Continued:
CSD Technician Level 2 (2001-2002)
Acted as a Level 2 Server Technician within the organization which included researching escalated technical issues, analyzing technical issues, and identifying product compatibility problems
Instrumental in assisting escalated user issues, provided training on products and technical processes, and mentored/coached Server Technicians
Additional Roles with Dell Includes: CSD Server Technician Level 1 (2000-2001) and Sales Division Senior Desktop Technician (1998-2000)
Education &
Associate s Degree, Business Administration, Southwest Texas State
Certifications
Microsoft Certified Systems Engineer
EMC Implementation Engineer
CLARiiON Solutions Specialist
Dell Certified Storage Network Professional
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