• Results-driven Operations Manager possessing 30+ years of experience delivering results within fast-paced environments.
• Recognized for the ability to build, train and lead high performance teams; closely xxxxxxnitor individual performance and implement needs based action plans.
• Experienced in overseeing human resource services, including employee relations, payroll processing and maintaining strict policy compliance.
• Dynamic interpersonal communication skills, key to providing top-notch customer service.

Subway, Clayton, XXXXXX 2010-Present

Manager

• Fulfill key leadership position overseeing day to day operations within a fast-paced environment.
• Dexxxxxxnstrate strong management abilities while directing 6+ team members; conduct in-depth training on customer service and sales for newly hired employees.
• Heavily involved in hiring initiatives, including interviewing and processing on boarding information.
• Use excellent organizational skills to maintain proper inventory levels and closely xxxxxxnitor profit and loss.
• Deliver high quality customer service to ensure overall satisfaction and proxxxxxxte repeated business.
• Maintain strict adherence to company and state regulations; prepare for audits and routine inspections.

Garden Fresh Co., St. Louis, XXXXXX; General Manager, Production Manager 2000-2008

The Ground Round, St. Louis, XXXXXX; General Manager 1996-2000

Kent's Deli and Market, St. Louis, XXXXXX; Restaurant Manager 1991-1996

The Ground Round, St. Louis, XXXXXX; Kitchen / Restaurant Manager 1988-1990

TGI Friday's, St. Louis, XXXXXX; Restaurant / Kitchen Manager, Staff Trainer 1979-1988

Completed Extensive Training in: Profit and Loss Administration, Purchasing and Inventory Management, Equal Opportunity Compliance, Cross Training Employees, Counseling and Evaluating Employees, Supervisory Role Playing and Serv-Safe Compliance

High School Diploma, Parkway North Senior High; St. Louis, XXXXXX