Customer Service Delivery | Sales | Office & Clerical Operations | Warehouse Functions

Sales | Telemarketing | Telecommunications | Critical Thinking | Leadership | Problem Solving

Interpersonal Communication | Windows | MS Office | WordPerfect| 10 Key

High-achieving, driven and motivated Remittance Processing and Warehouse Operations professional with a strong background in roles of diverse scope. Achiever of organizational goals that allow for company success. Deliver results consistently, both individually and as a team member. Promote a positive organizational image at all times by delivering the utmost in quality customer service. Seeking a role as an Adjuster in the areas of catastrophe, auto, property, flood and wind insurance. Will travel for the right role.

  Skillfully operate high-speed Intelligent Character Recognition (ICR) equipment

  Monitor quality assurance (QA) and document via reports used to ensure first-class service delivery

  Sort, extract and process payments via OPEX high-speed power encoding transport equipment

  Adhere to deadlines under minimal supervision; maintain the utmost in speed and accuracy

  Use OSA/IBAL software to confirm client accounts images captured by amount entry

  Encode and endorse customer checks and payment forms via 7780 data processing systems

  Constructed pallets of Coors products for use as an integral part of in-store displays

  Used a forklift to load and unload bottled and canned product offerings

  Used blending and mixing equipment on an assembly line to mix and package flavoring ingredients

  Moved pallets around the warehouse using a forklift; tracked the use of all materials across the facility using an Excel spreadsheet

  Operated a forklift to load and unload tractor trailers; also used a Genie truck to move cargo around the warehouse to confirm accuracy when placing items

  Also sorted incoming mail trays with precision and accuracy

Continued

  Worked high-speed ICR equipment for image keying that automatically reads, interprets and processes information on checks and documents

  Ensured delivery of first-class service through tracking and monitoring daily QA reports

  Accurately processed payments using high-speed power encoding transport; sorted and extracted payments via OPEX extraction and sorting equipment, performing minor maintenance as needed

  Worked per deadlines with minimal supervision while to uphold speed and accuracy at all times

  Worked in conjunction with staff members and externals vendors to resolve payment concerns in a timely manner

  Confirmed customer accounts through image captured by amount entry with OSA/IBAL software

  Encoded and endorsed customer checks and payment documents with the Banctec 9400 Data Processing Station; also took action for all incoming service orders

  Determined whether content should be filed, microfilmed or destroyed per the corporate retention schedule

  Confirmed mathematical computations across numerous important reports and forms; also used systems to research unidentified business payments

  Delivered mail and completed other administrative functions including routing calls cross-departmentally and researching payments that lacked sufficient processing information

  Transferred payments to a Business Unidentified Account in instances when all research resources were exhausted and customers lacked the ability to be properly identified

  Investigated customer payments inquiries as they arose

  Assembled and dispensed reports and files to other sections and field offices

  Controlled the inventory of office supplies per department; replenished stock levels as needed using effective order processing practices

  Called on remote cash entry to process important payments to customer accounts overnight

Completed Courses, Business, Xxxxxx Southern University

Completed Courses, Medical Assisting Program/Business, Hargest Vocational School