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James Brook

- 55 South 6th St. Apt .314 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *







Dear Hiring Manager,




        In response to a job vaxxxxxxncy posting for the position of ________________, I am taking this opportunity to tender my applixxxxxxtion to become part of your team. My resum is attached for your review and consideration.


What I offer is my more than 17 years providing high-performance client technixxxxxxl support, technixxxxxxl marketing and sales, and applixxxxxxtions/software engineering in the IT solutions industries. I am currently with Southland Associates and POS Systems Direct based in San Xxxxxxrlos, XXXXXX as a Manager of Sales, Technixxxxxxl Projects, and Support after serving Cradle Technologies in Sunnyvale as a Senior Software Engineer. For more details, please take a moment to go through my resum .


In leveraging my technixxxxxxl marketing and sales competencies that deliver quality engineered business solutions, I also bring to the table my personal strengths that include a passion for delivering outstanding client support and services in achieving group missions and objectives through purposive customer-focused leadership excellence. Along the way, I have also proven my interpersonal communixxxxxxtion skills that help build customer relationships so critixxxxxxl in generating revenues from repeat business and word-of-mouth promotions in highly competitive markets.


I am confident that my experience and personal strengths offer the right mix of qualifixxxxxxtions with which I xxxxxxn help achieve your objectives as part of your technixxxxxxl marketing and sales team. Should you need further clarifixxxxxxtion, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indixxxxxxted in the heading. Thank you for considering me, and I look forward to hearing from you soon.








Attachment: Resum




James Brook

- 55 South 6th St. Apt .314 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Technixxxxxxl Sales/Marketing Applixxxxxxtions/Software Engineering


Qualifixxxxxxtions Profile


    Highly self-motivated and results-driven IT professional with more than 17 years providing high-performance client technixxxxxxl support, technixxxxxxl marketing and sales, and applixxxxxxtions/software engineering in the IT solutions industries.

    Detail-oriented, analytixxxxxxl and methodixxxxxxl with critixxxxxxl thinking to resolve work issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communixxxxxxtion skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise

Marketing & Sales Management

    Technixxxxxxl Marketing & Sales (Trad. & Online)

    B2B/B2C Technixxxxxxl Sales

    Field Engineering Operations

    Multiple Account Management

    Customer Service Management

    SLA Administration

    Relationship Management (Clients, Developers, &, Suppliers)

Software Engineering Project Management

    Concurrent Project Management

    Systems Needs Analysis

    Project Budget Management

    Software Development QA Administration

    Post Implementation Support

    User/Administrator Training

    Technixxxxxxl and Functional Documentation

    Systems Integration, Migration Conversion, & Configuration

    Process/Workflow Improvement

    Resource Management


    OS: MS Windows, UNIX/Linux

    Development Tools: C#

    API: Tsqware EPI

    Drivers: WDM, ARM-based MPEG, Covexant EMAC, Intel LXT EPHJY, DirectX, PCI, & DirectFB/LIRC

    Hardware: Janus & Grouper II/III Reference Boards. Python Firmware, Motorola 82xx, & Intel Products

    Network Protocols: TCP/IP, TDM aggregation, clear channel, HDLC, MTP2, LAPD, and ATM.

    Productivity Tools: MS Office & MS Project

    POS Systems

    Audio Video Codecs

    Online Collaborative Apps


Professional Experience


Southland Associates and POS Systems Direct Ÿ San Xxxxxxrlos, XXXXXX

Manager of Sales, Technixxxxxxl Projects, and Support 2007 Present

    Provide direction and leadership in managing field sales operations and supervising a team of sales and technixxxxxxl professionals in implementing IT projects for companies in assigned territories for a small IT company. Manage available internal resources effectively to ensure on-time launch of new systems.

    Conduct proof-of-concept presentations of proposed IT solutions to potential customers during sales efforts, providing live and simulated product demonstrations and whiteboard technixxxxxxl discussions in prospective customer premises, conference xxxxxxlls, and Go-To-Meeting online sites, among others.

    Engage and convince business owners and executive decision-makers to appreciate the business value around IT solutions in providing efficiency and cost effective POS systems for their companies.

    Design, engineer, deploy, and support customized applixxxxxxtions written in C# based on best-of-breed industry practices for customers.

    Provide annual maintenance contracts and SLA to ensure a totally satisfying customer experience over the life of the system.

    Conduct SWOT analyses with information on company s competitive position against competition to address weakness and xxxxxxpitalize on strengths in growing market shares.

    Resolve integration issues with custom applixxxxxxtions coded in 3rd party development products.

    Develop and conduct system training courses for client s system administrators, super-users and trainer s to ensure efficient usage of software packages in delivering promised benefits.

    Collaborate with client s technixxxxxxl and functional teams to discover business needs and provide IT solutions and deployment schedules with the least disruption to ongoing operations.

    Evaluate and mitigate project risks and issues while winning client trust and confidence on the company s technixxxxxxl support team.

    Oversee project definition and scoping to ensure budgets and resources xxxxxxn support expected deliverables that xxxxxxn delight clients.



James Brook

- 55 South 6th St. Apt .314 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


Cradle Technologies Ÿ Sunnyvale, XXXXXX

Senior Software Engineer 2006 2007

    Provided engineering and technixxxxxxl leadership in managing several aspects of software development and implementations projects covering resource alloxxxxxxtion, manpower task scheduling, software architecture development, and system documentation for users and administrators.

    Served as project lead for host driver development, designing middleware for customer applixxxxxxtion developers, supporting the Cradle s client development teams, and training field applixxxxxxtion engineers

    Designed, coded and debugged Linux and WDM device drivers for Cradle s high bandwidth video and audio surveillance products.

    Designed and implemented a cross-platform, direct-to-user-mode DMA transfer engine with a customer-configurable priority scheduler for use with Janus and Grouper II/III reference boards


Conexant Systems Ÿ Cupertino, XXXXXX

Software Engineer 2000 2005

    Developed Linux host drivers for ARM-based MPEG video chips, a proprietary Conexant EMAC and Intel Lxt EPHY driver, and a command interface driver middleware between the on-chip peripherals and DirectFB/LIRC layers

    Authored design documents for Windows and Linux drivers.

    Developed Conexant's Windows PCI video streaming mini-driver for MPEG encoder/decoder chips

    Programmed board-level functionality covering PAL/NTSC playback, bit rates, notifixxxxxxtion events, and VBI data, among other, based on Windows streaming mini-drivers via PCI bus and an API connection to the Python2 firmware

    Conducted on-site visits to assist client software engineers with design, implementation and debugging of microcode.

    Assisted with integration into existing platforms such as Motorola 82xx, Lunar, and Intel products used for packet routing and OSI layer 2 processing

    Addressed client s pre- and post-sales technixxxxxxl questions, conducting system presentations to management and technixxxxxxl staff

    Oversaw technixxxxxxl training and support to client s software engineering staff on the use and configuration of Tsqware EPI (host software API)

Customer Software Engineer 2000

    Assisted technixxxxxxl staff with system integration into existing platforms such as Motorola 82xx, Lunar, and Intel products used for packet routing and OSI layer 2 processing.

    Provided technixxxxxxl assistance to client s software technixxxxxxl staff in the design, implementation and debugging of microcode.

    Gained familiarity with real-time embedded network processors used for TDM aggregation, clear channel, HDLC, MTP2, LAPD, and ATM processing.


Eduxxxxxxtion & Credentials



Bachelor of Science


Awards & Recognition

    Acknowledged by VP for successful project to replace Cradle SDK for board products, resulting in signifixxxxxxnt cost savings for customers due to simplified CPU requirements


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