Yyyyyy x. yyyyyy

Experienced Hospitality Maintenance and Construction Manager

Accomplished w Client Centered w Detail Driven w Leader w Mentor w Innovative w Highly Effective

      Extensive and progressively responsible experience as a manager in hospitality and construction environments, focusing on large resort properties

      Excellent communicator with demonstrated ability to collaborate with staff, management, union leaders, business partners and others at all organizational levels

      Outstanding blend of organization, prioritization, leadership and interpersonal skills

      Proven ability to lead and supervise team members, manage a wide range of duties simultaneously and coordinate multi-level directives within hospitality maintenance and construction roles

      Focus on and dedication to safety for customers, crews and fiscal benefits for the organization

      Direct multi-site cross-functional teams across all projects from concept to completion

      Mentor and lead teams by example and with integrity to deliver service excellence

      Consistent success is rooted within the combined concepts of quality, continuous improvement and effective process enhancements

Key Strengths

Wyndham Resorts, various Florida locations, 2009 2018

Area Director of Engineering, Miramar Beach, FL (2012 2018)

         Proficiently managed all engineering and maintenance operations for 3 area resort properties consisting of 26 buildings and 186 units. Planned and supervised all grounds, building, guest area, machinery and emergency infrastructure maintenance for the 3 properties.

         Streamlined maintenance response processes, dramatically reducing time of response for unplanned maintenance or repair needs and guest requests. Conducted regular quality audits.

         Served as project manager for a full resort renovation project. Finished the project on time and on budget.

         Acted as the Greening Program Champion. Planned, conducted and reported on quarterly greening events.

         Significantly reduced employee turnover rates and increased employee satisfaction by 27% through building a knowledgeable, effective and dedicated workforce and a positive culture.

o    Recruited, hired, trained and developed a highly effective maintenance team for 3 area properties.

o    Maintained close communication through daily pre-shift, monthly and quarterly team town hall meetings.

o    Developed and implemented employee recognition and new hire onboarding programs.

         Maintained close budget control and consistently operated below budget.

o    Successfully negotiated attractive terms with area vendors and service providers to reduce costs.

o    Processed all accounts payable and payroll approvals and reconciliation.

o    Prepared annual and month-end profit and loss statements relative to maintenance and housekeeping.

o    Gained immediate 20% savings in electricity costs by changing to LED lighting in public areas.

         Taught, coached and required operation with safe practices. Trained employees in emergency procedures and emergency systems as well as in safe use of tools, equipment, materials, chemicals and other items. Strictly complied with all regulatory requirements of local health department, ADA, OSHA, EPA and others.

Continued

Yyyyyy x. yyyyyy, Page 2 of 2

Professional Experience, continued

Assistant Director of Engineering, Kissimmee, FL (2011 2012)

         Provided administrative and organizational management at Wyndham Cypress Palms Resort consisting of 16 buildings and 366 units. Served on a management task force for additional Wyndham resort properties.

         Assisted in preparing, reviewing and maintaining work schedules to ensure meeting or exceeding all guest, corporate, local, state and federal standards.

         Oversaw door lock upgrades from a magnetic style to RFID.

         Decreased payroll from prior year through combining jobs, cross training, creative scheduling, and doing new productive job checklists with accountability to maximize employee performance and production.

         Defined and organized shop inventories, ensuring sufficient supplies and greater budget control.

Engineering Supervisor, Pompano Beach, FL (2009 2011)

         Expertly and efficiently oversaw response to and completion of maintenance requests at a resort property consisting of 5 buildings and 400 units.

         Worked closely with housekeeping and guest management to ensure readiness for all VIP check-ins.

         Prioritized service requests, scheduled and monitored service to ensure customer satisfaction and safety.

Michael s Gifts and Fiber Optics, Coconut Creek, FL, 2008 2009

Owner and Manager

         Managed purchasing, sales, inventory and finances. Ensured product quality and customer service.

Johnson s Home Repair, Coconut Creek, FL, 2002 2008

Owner and Manager

         Provided excellent and broad-based home repair services including general home repair, plumbing and light electric. Repaired water damage, installed drywall and provided similar construction services.

Earlier Professional Experience

         Head Billiard Installation Technician, American Billiards, Pompano Beach, FL.

         Carpenter and Drywall Foreman, Cosmos Drywall, Broward and Dade Counties, FL.

         1,2,3,4 Period Apprentice and Drywall Finisher, Aetna Drywall, Palm Beach, Broward & Dade Counties, FL.

         Laborer, Rowan Construction, Broward and Dade Counties, FL.

Graduate, AFLCIO Apprenticeship Program, Broward County FL

         Graduated 1,2,3,4 Period Apprentice and Certified Drywall Journeyman

Professional Development

         Wyndham University instructor and online courses in management training, resort and corporate operating procedures and more

         CPR and First Aid Training

         Certified Pool Operator (CPO)

Volunteerism and Community Involvement

         Donate time and expertise to various charitable organizations including Caring and Sharing and Habitat for Humanity

         Planned and conducted quarterly greening projects 2015 2018 such as beach cleanup, tree planting, etc.

Technical Skills

         Proficient in property management systems and HotSOS (work order software)

         All components of Microsoft Office including PowerPoint and Excel