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Detail oriented Operations Manager with over 10 years of experience meeting and exceeding production goals within fast paced warehouse environments.
Possesses excellent leadership skills; extensive experience hiring, building and leading high performance teams.
Strong attention to detail and problem solving skills; experienced in maintaining organization throughout day to day operations.
Exceptional communication abilities; recognized for forming positive, lasting relationships.
Shipping & Receiving
Training & Development
Kerry Rockford (D.B.A. Pilot Air Freight) 2012-Present
Received merit based promotion due to strong leadership skills and a demonstrated attention to quality.
Oversee day to day for operations for 20 staff members within an 18,000 square foot warehouse.
Utilizes positive reinforcement strategies to lead high performance team.
Develop and implement highly effective training processes to increase efficiency; monitor individual performance.
Strategically coordinates logistics; focus heavily on optimizing freight routes, ensuring on time deliveries and maximizing warehouse resources.
Provide top notch customer service; closely review shipment ratings and ensure overall satisfaction.
Ceva Logistics 2010-2012
Demonstrated ability to adapt quickly and perform assigned tasks on time in a fast paced environment.
Contributed extensively to Lockheed tire project; assisted with routing for moving shipments out.
Obtained in depth exposure to billing and accounts payable processes.
Jenkins Brick, Jacksonville, FL 2003-2008
Customer Service Manager
Provided excellent customer service; handled all shipping and receiving operations for branch.
Demonstrated strong organizational skills while scheduling deliveries and special orders.
Business Administration Degree, Gaston College
Effective Communications and Human Relations, Dale Carnegie
Prior background information available.
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