Administrative Support Specialist

         Self-motivated Professional with over 15 years of experience providing administrative support.

         Strong written and oral communication skills, key to forming lasting client relationships and providing excellent customer service.

         Demonstrated ability to maximize efficiency throughout daily office operations.

C.D. Baker Insurance, Dublin, PA 2006-2015

Administrative Assistant

         Fulfilled key administrative role providing support to President and Sales Department, with associated responsibilities including, scanning, filing and processing documents.

         Demonstrated strong interpersonal skills throughout client interactions in person and over the phone.

         Maintained accuracy throughout account management and generating of monthly and yearly reports.

         Performed critical data entry into agency management system.

C.D. Baker Insurance, Dublin, PA 2003-2006

Customer Service Agent

         Utilized subject matter knowledge to successfully maintain active accounts, focused primarily on account reviews, claims gathering and providing consultations regarding insurance needs.

First County Bank, Doylestown, PA 2001-2003

Head Teller

         Provided top notch customer service throughout daily interactions.

         Responsibilities included daily cash settlement, funds documentation and assisting customers with account information.

         Leveraged industry and company knowledge to successfully promote bank services.

First National Bank of Newtown, Newtown, PA 1997-2001

Teller

         Successfully interfaced with customers and provided aid regarding accounts, deposits, withdrawals and discrepancies.

Property and Casualty Insurance License, State of Pennsylvania

Marketing and Management Coursework Completed, Middle Bucks Institute of Technology, Jamison, PA High School Diploma, Central Bucks East High School, Buckingham, PA