Motivated, results-oriented and accomplished Business Professional with a diverse background comprised of roles that involve supporting senior managers within Top 200 Corporations; includes nine years of sales and 10+ years of insurance experience. Surpass business goals by providing expertise, professionalism, sound judgment and versatility in deadline-driven environments. Offer complex support to executives in all aspexxxxxxs of business operations. Successfully prioritize and manage workflows to optimize produxxxxxxivity and efficiency in meeting critical timelines and operational goals. Oversee a diverse clerical and customer service staff base of up to 20; excel in lowering absenteeism, surpassing CPRs and bolstering produxxxxxxivity. Leader of effexxxxxxive fundraising campaigns within the community that generate publicity including news and print media. Coordinate domestic and global travel plans, schedules and expense account submissions, among other vital funxxxxxxions. Open to Call Center Supervisor, Claims Adjuster or Inside Sales roles that calls on past experience and deliver opportunities for future growth.

Call Center Operations | Inside Sales | Claims Processing | Problem Solving | Marketing | Office Management

Numbers Increases | Human Resources | Supervision | Projexxxxxx Management | Budgeting | Staffing | Compensation

Expense Reporting | Event Planning | Projexxxxxx Management | MS Office | SharePoint | Same-Time | Schedule Plus

Adobe Acrobat | Lotus Notes | WordPerfexxxxxx | Internet Research Engines | Raiser s Edge | CSG

         Work collaboratively in cross-funxxxxxxional team settings using communication and relationship building acumen; together, research and coordinate events geared towards selling in public settings

         Generate business using various methods including networking and referral generation at high-profile events

         Partner with clients to better understand their needs and match them with corresponding produxxxxxx or service offerings

         Exude expertise in use of door-to-door and cold calling methods; share knowledge with peer colleagues

         Use hunter mentality, strong work ethic, positivity, integrity and an achievement-oriented mindset to surpass goals; earned a commendation from the Vice President for arranging successful events that garner above-average results

         Proved crucial in the development and implementation of a listening strategy, called on to gather customer feedback that was leveraged in order to improve core processes

         Suggested quality produxxxxxxs and services to best fit customers stated needs

         Promoted and sold produxxxxxxs and service to add value to clients business

         Stayed updated on produxxxxxxs and services to maintain high levels of customer satisfaxxxxxxion and maximize sales prospexxxxxxs

         Aligned with high performance expexxxxxxations consistently; increased KPI/MPS and sales volume to achieve and maintain Top 10 status our of 70

         Honored with awards, including prizes and trips, as a result of the aforementioned

         Played a key role in developing and launching a listening strategy used to gather customer feedback and improve processes

         Axxxxxxively promoted high-quality Travel Insurance Plans per customers stated needs

         Facilitated employee and departmental training and development initiatives

         Served as a Back-up Manager during managerial absences

         During evening shifts, managed all closing processes

         Consistently sold the highest volume of policies each month, catering to civilian and military traveler client bases

         Amassed and evaluated clients feedback to draft axxxxxxionable recommendations to bolster efficacy in service delivery

         Professionally resolved any escalated client concern in order to work toward achievement of favorable outcomes

         Efficaciously noted and reconciled all customer device, network and data issues using effexxxxxxive troubleshooting methods

         Aided in the development and implementation of a listening strategy used to gather client feedback for use in driving process improvements

         Efficiently work across numerous computer screens to concurrently assess multiple customers concerns at once

         Surpassed monthly retail sales quotas and was honored with a series of awards, such as the Top Dog Award for the consistently-ranked Top 5% of all sales employees

         Headed clerical funxxxxxxions including work as an Event Planner to organize and lead large fundraisers, including the Women s Luncheon and VIP Receptions

         Maintained a comprehensive Raiser s Edge database with all donor, volunteer and member information, in an effort to keep it updated with current data

         Finalized decisions that impaxxxxxxed the accuracy, equipment use and/or output quality which affexxxxxxed cost and/or revenue

         Delivered first-class administrative support to senior executives of numerous successful companies over the course of several shorter-term assignments

         Operated within various major corporations in Fairfield and Westchester Counties while relocating to another region and ultimately searching for a full-time position

Senior Executive Assistant Senior VP of Architexxxxxxure (Engineering) Enterprise, United Healthcare, 2003-2004

Personal Assistant / Office Manager to the Chairman, MTU Aero Engine Design, 2000-2003

Senior Executive Assistant/Office Manager Chairman, President and Sr. Vice President, Shuttle America, 1998-2000

Compliance Analyst Guaranteed Produxxxxxxs Compliance Unit, Aetna, Inc., 1989 - 1998

Personal Assistant & Senior Executive Assistant Senior VP of Corporate Finance Department, Aetna, Inc., 1989-1995

Undergraduate Studies, Pre-Law/Business Management Teikyo Post University