Facility management leader with a work history of consistently exceeding performance objectives.

  Outstanding listening, verbal communication and interpersonal skills to identify and resolve problems.

  Demonstrated ability to build and lead a team to maximize their individual potential and excel.

  Stellar time management, attention to detail and organizational skills, including prioritizing tasks.

> Operations Management > Team Leadership > Facility Maintenance

> Client & Vendor Relations > Staff Training > Problem Solving

> Purchasing > Union Relations > Compliance Management

Director of Operations, BSR Management 2000-Present

  Lead all aspects of maintenance and upkeep for 3,000 apartment units.

  Manage a large and diverse team of team members to maximize their potential and excel, including interviewing candidates for employment opportunities and hiring staff that are an ideal fit.

  Communicate effectively with management and union personnel to achieve performance objectives.

  Conduct evaluations of team members and terminate associates for underperformance.

  Build and maintain positive communications with all residents, contractors and vendors.

  Oversee the turnover of a unit when a resident moves out and before a new resident moves in.

  Purchase needed supplies or materials to maintain the upkeep of the building or units.

  Supervise the restoration of individual units as well as the rest of the building as needed.

  Maintain responsibility for boiler, electrical and elevator motor rooms.

  Ensure the building remains in compliance with all city and inspections conducted by the U.S. Housing and Urban Development (HUD) agency.

  Administer employee payroll in an accurate, timely and efficient manner.

Heating System-Weatherization Energy Conservation Certificate; earned 2002
Housing Conversation Coordinators

Lead Based Training Certificate, Remodelers & Renovators; earned 2002
Cornell University School of Industrial and Labor Relations

Building Maintenance and Locksmithing Certificate; earned 2000
Local 32E Building Maintenance Training Fund

Basic Electricity and Plumbing certificates; earned 2000
S.E.I.U. Local 32 E Training School of New Rochelle Center

Steward & Effective Leadership Certificate; earned 1999

Federal Mediation and Conciliation Service

Pest Control & Insect Extermination Certificate; earned 1997
Bronx Community College, City University of New York