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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx



Qualifications for [ Insert Specific Job Title ]

Details-Focused Leader Committed to Exceeding IT Objectives with a Specialization in Auditing & Compliance


IT Operations Program Management Multimillion-Dollar Budget Control Strategic Analysis

Compliance Auditing OLA / SLA Management Risk Management Infrastructure Engineering

Change Management Enterprise Software / Virtualization Requirements Analysis Vendor Relations

Disaster Recovery Incident Management Scalable IT Improvements Configuration Patch Management

Lead Agile / Kanban Best Practices Process Optimization Team Building / Training SarBox Management

Project Portfolio Management Capacity Planning Benchmarking Performance Tuning Trends Tracking


Highly Accomplished IT Executive who makes decisions to reflect positively on global, multi-site IT operations in alignment with a corporation s growth-focused vision, xxxxxxlue, and goals. Out-of-the-Box Thinker who offers solutions-centric critical thinking for insightful, change-oriented results, and who implements Agile / Kanban methodologies to enhance performance. Visionary Professional who rises above challenges to reduce costs, increase productivity and efficiency, and improve the bottom line, including quickly adapting to evolving marketplace scenarios. Proactive Communicator who develops synergistic relationships with cross-geographical executives (i.e. CITs, CIOs), stakeholders, and IT / business teams to drive services excellence, and who leads and inspires staff by example and with ethics and integrity via the establishment of clear and attainable objectives.


Professional Synopsis


Capital One, Glen Allen, XXXXXX 2001 Present


Director of IT (2011 Present)

Virtualization, Storage, Linux / UNIX, Backups Operations & Engineering

Capitalize on the opportunity to lead a 140-member team of geographically dispersed operations and engineering staff while managing a $23-million budget. Direct a multi-year technology strategy roadmap for hardware and software while collectively managing daily operations and automation across multiple data centers. Deliver support of 56 petabytes of storage, 15,000 clients backed up with 7+ petabytes of data retained, and 22,000+ virtual guests in the environment. Build and sustain high-stakes customer relationships and restore broken trust via a partnership-based approach to root cause analysis, deliverables execution, and critical path management. Initiate Agile methodology for operations teams. Direct IT investment analysis and guidance; roadmap development; and testing, deployment, and oversight of new cost-saving technologies and enhancements. Co-lead Amazon Web Services (AWS) transformation and operationalization for Capital One s Public Cloud.


  Continually influenced executive-level vendor selection and approxxxxxxl.

  Successfully led a top team to build-out two Enterprise Class Data Centers.

  Improved systems axxxxxxilability, operations efficiency, and customer experience.

  Honored with four Tech Excellence Awards for proven innoxxxxxxtion and creativity.

  Achieved zero downtime and zero data loss via design of high-axxxxxxilability environments.

  Co-developed an in-sourcing strategy and business case used to bring Capital One ITO in-house.

  Led teams during disaster recovery; customers were unaware of outage; 500+TBs of data restored.

  Championed simplification and reduction of end-of-life hardware and software to save $8+ million.

  Refined business requirements, initiated automation, reduced staff, and eliminated duplicate work.


Yyyyyy x. yyyyyy

Page Two (xxx-xxx-xxxx



Professional Synopsis (continued)


Capital One, Glen Allen, XXXXXX (continued) 2001 Present


Senior Manager (2005 2011)

Service Delivery Storage, Backups & Tape Library

Strategically steered development and management of an outsourced relationship with a large-scale third-party vendor providing critical data center operations, project implementation, and management and compliance services. Comprehensively managed Tape Library, backups, and storage to ensure seamless operations.


  Increased reliability and delivery services levels by 30%.

  Integrated newly acquired banks into the enterprise-standard support model.

  Reduced core complexity of the environment via platform consolidation and virtualization.

  Introduced ITIL practices and production service SLAs to transform an undisciplined IT organization.


IT Manager (2001 2005)

Problem Management

Spearheaded root cause identification for an IT Datacenter Operations in collaboration with technicians. Expertly developed remediation strategy, tracked implementation of remediation, and closed out risks as identified. Comprehensively developed metrics, including capacity, growth, multi-year planning, end-of-life, and consumers.


  Continually promoted speed, quality, and low-cost operations.

  Delivered root cause analysis tools and mapped them per business needs.

  Played a vital role in creating streamlined, simplified, and repeatable processes.

  Liaised among key stakeholders to establish overhaul procedures, guidelines, and tools.

  Led post-incident analysis and ensured preventative actions were identified to track behaviors.


Education & Professional Development


J. Sargeant Reynolds Community College


Undergraduate Business Administration


ITIL Certified Simpana Operations Certified

Cloud Solutions Architect Associates (Cloud Academy)


Technical Summary


Hitachi VSP Hitachi GDS EMC VMAX EMC Isilon UCS MDS

NetApp DataDomain TSM CommXxxxxxult Compellant Dell HP Cisco


Excellent Professional References Provided Upon Request


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