Yyyyyy x. yyyyyy

Eager to contribute a solid professional background, impressive military experience, and respect for diversity toward gaining admission into a Graduate-level Social Services program.

         Reputation for compassion, customer service proficiency, administrative talents, and project management skills gained from nearly ten years with the Department of Veterans Affairs.

         Proven skills in establishing rapport with individuals marginalized by race, gender, sexual orientation, disability, homelessness, aging, or mental and emotional difficulties.

         Extensive experience in dealing with veterans, especially providing guidance with accessing medical care and related services.

         Considerable strengths in advocacy, crisis management, conflict resolution, and public speaking.

         Excel at coordinating projects and programs to optimize delivery of quality support to individuals and families from diverse cultural and economic backgrounds.

         Demonstrate integrity, commitment to confidentiality, discretion, and versatility.

         Ability to establish cooperative working relationships with all levels of an organization.

         Veteran of Desert Storm with the United States Army.

Raymond G. Murphy Veterans Medical Center, Albuquerque New Mexico 2006 to Present

Maintenance Controller (2011 to Present)

         Spearhead tracking and reporting of all preventive maintenance performed throughout hospital to maintain Joint Commission Standards required for accreditation.

         Resourcefully authored and implemented administrative processes for newly-created position to achieve optimum efficiency, accuracy, and quality control.

         Apply sharp organizational skills toward documenting completion of all maintenance work orders.

         Supported physical security by formulating system and policy for tracking and maintaining all hospital door keys.

         Coordinate hospital s Environment of Care (EC) inspection rounds to promote personnel and patient safety.

Controlled Substance Inspector (2012 to 2015)

         Inspected Pharmacy vault bi-monthly to ensure controlled substances adhered to strict regulatory requirements.

         Conducted and recorded physical counts of products as well as items processed for destruction.

         Identified and presented well-received recommendations for process improvements.

         Formally recognized by management for demonstrating outstanding performance.

Program Support Assistant, Fee Services (2006 to 2011)

         Reviewed, analyzed and processed payments for veterans who received care outside of the VA hospital.

         Determined eligibility of claims and directed veterans to other departments as appropriate.

         Chosen as primary face of the department as a result of superior strengths in interfacing with veterans and employees.

         Demonstrated exemplary multi-tasking abilities in holding concurrent role in Patient Records Department to enforce quality control (2010).

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Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

Aerobox Composite Structures, Rio Rancho, New Mexico 2003 to 2006

Quality Administrator

         Championed quality control processes throughout production of cargo containers for the airline industry.

         Received and efficiently distributed raw materials to meet rigorous manufacturing timelines.

         Conducted comprehensive quality inspections to ensure measurements and dimensions complied with engineering specifications.

         Verified paperwork was completed in precise alignment with FAA rules and regulations.

         Proactively established and structured filing system to organize, track, and house regulatory documentation.

United States Army 1987 to 1993

Administrative Specialist

         Performed full-scope administrative functions while stationed in Korea, Washington, D.C., Turkey, and Arizona.

         Honorably discharged.

Bachelor of Science, International Business, Western International University, Phoenix, Arizona, 1999

Associate of Arts, International Business, Western International University, Phoenix Arizona, 1997

Associate of Arts, General Studies, Northern Virginia Community College, Alexandria, Virginia, 1991

Certificate of Completion, Conflict Coaching, Department of VA Office of Resolution Management, 2011

Competent Communicator Certificate, Toastmasters International, 2009

Certificate of Completion, Leadership Development, Raymond G. Murphy VA Medical Center, 2009

Graduated cum laude from Western International University

Delta Mu Delta National Honor Society, Western International University

Army Commendation Medal

Army Achievement Medal

Good Conduct Medal (x2)

Southwest Asia Service Medal with Bronze Campaign Star

National Defense Service Medal

Korea Service Medal

Expert Badge - M16 rifle