• Results-oriented Restaurant Manager with over 30 years of experience directing daily operations within fast-paced environments.
• Possesses excellent communication skills, key to providing top notch customer service.
• Skilled in maintaining OSHA, health and safety regulations throughout all daily operations.
• Strong leadership abilities, critical to building, training and guiding high performance teams consisting of up to 150 members.

• Experience overseeing all restaurant operations in a branch generating $100k weekly.
• Obtained 93.3% on quarterly CHAMPS inspection.
• Recognized for continually meeting and exceeding company food, paper, labor and cash control goals.

Kentucky Fried Chicken, Richmond, VA 2010-Present

General Manager

• Utilize excellent management skills to oversee daily operations within fast paced restaurant, with associated responsibilities including staff management, regulation compliance and achieving sales goals.
• Maximize available resources, leading to increased productivity.
• Heavily involved in on boarding process, including recruitment, interviewing and training.
• Responsible for P&L management, maintaining inventory and generating financial reports.
• Demonstrate excellent customer service skills; promote customer satisfaction and retention.
• Maintain positive relationships with vendors; responsible for placing orders, negotiation and scheduling delivery of food and beverages.

Cracker Barrel, Richmond, VA 2008-2010

Assistant General Manager

• Maintained quality control while overseeing all day to day restaurant operations.
• Focused heavily on promoting a positive customer experience by providing top notch service.
• Conducted thorough training sessions for new hires; built high performance teams.
• Ensured overall quality and service; enforced regulatory compliance to company, state and federal policies.
• Responsibilities included scheduling, supply management and forming positive supplier relationships.

Previous Positions:

Red Lobster, Richmond, VA 2007-2008

Service Manager / Assistant General Manager

Long John Silver s Restaurant, Richmond, VA 1997-2007

Restaurant General Manager, TC

Wendy s International, Richmond, VA 1980-1997

General Manager (1981-1997)

Co-Manager (1981)

Assistant Manager (1981)

Manager Trainee (1980-1981)

Outstanding Sales Performance Award, Long John Silver s Restaurant

Manager of the Year, Store of the Year, Million Dollar Store, Best Labor Costs, Million Dollar Restaurant Award (3), Most Improved Restaurant, Wendy s International