Accomplished Inside Sales Manager with a proven track record of building and leading teams.

  Consistently promoted to positions of greater responsibility for exceeding performance objectives.

  Excellent listening, verbal communication and interpersonal skills to build relationships with customers.

  Proactive self-starter with a demonstrated ability to identify and resolve problems in a timely manner.

PrimeSource Building Products Xxxxxx, XXXXXX Nov. 1999-Present

Inside Sales Manager (Jan. 2013-Present)

  Lead a team of inside sales associates to maximize their potential and excel, including training team members, for the largest global purveyors of fasteners and North American distributors of building materials.

  Ensure all associates are well-educated about products; inbound/outbound sales process; order entry; returns; and optimizing orders via the SAP system.

  Oversee purchase insulation, roof coatings and ceiling grid/tile at the distribution center.

  Interview candidates for employment opportunities and make recommendations to hire individual personnel.

  Help inside sales associates with processing orders during heavy volume periods.

  Create and maintain general price lists for 90% of items sold at the local level.

  Support outside sales associates with customer-specific price lists.

  Commended by former CEO for demonstrating exemplary ethical standards. 

Lead Inside Sales Associate (Sept. 2007-Dec. 2012)

  Built relationships customers in the Rio Grande Valley, Laredo and Corpus Christi.

  Communicated effectively over the telephone, including processing orders.

  Played an integral role ensuring inside sales associates were trained during SAP implementation in 2012.

  Verified outbound shipments were filled within the allotted space and weights.

  Supported inside and outside sales associates with learning new products and prices.

Inside Sales Associate (Nov. 1999-Aug. 2007)

  Assisted customers in the Rio Grande Valley, Laredo, Corpus Christi, Xxxxxx, Austin and San Angelo.

  Provided support to outside sales associates by speaking with customers over the telephone to process orders and offer promotional items.

Georgia Pacific Corp. Xxxxxx, XXXXXX July 1995-Nov. 1999

National Accounts Field Service Representative

  Trained associates at The Home Depot, Lowe s Home Improvement, Builders Square and Payless Cashways.

  Ensured store displays were well-maintained and submitted documentation pertaining to product claims.

Bachelor of Business Administration (BBA), Building Development focus, University of Xxxxxx, Xxxxxx

SAP Super User Program; earned 2012