Yyyyyy x. yyyyyy

913 Wisconsin-South Houston, TX 77587 abc@xyz.com

Executive/Management Support ~ Administrative/Office Operations

  Performance-focused professional offering extensive background in driving and supporting broad-scope areas of operation; track record as integral team member

  Recognized with awards for effectively coordinating leadership meetings across multiple cities

  Earned award for successfully creating vital spreadsheet to meet stringent deadline

  Routinely earn above average performance ratings

  Sharp business acumen backed by BS in Business Management; vast experience spanning office administration, executive calendar/meeting/travel arrangements management, report/spreadsheet production, business communications, database/information systems maintenance, and HR support through front desk/reception, client services, vendor/supplier relations, and inventory control

  Effectively prioritize, coordinate and manage workflow/projects to optimize productivity and meet critical timelines

  Take initiative to assume additional responsibilities and increasing accountability in support of cross-functional department staffing and operational needs; adaptable and avid learner

  Experienced in orienting, training and supervising staff and often relied on as peer resource; equally effective in leadership, independent and collaborative roles

  Technology savvy, with skills in MS Office (Word/Excel/PowerPoint/Access), PeopleSoft and Kronos

Executive Administrative Assistant, State Farm Insurance-Webster, TX 1984-Present

  Provide quality administrative support to several busy executives across multiple time zones as well as actively interface with employees spanning cross-functional departments, playing key role in ensuring optimal business operations

  Efficiently manage executive calendars and meetings as well as travel arrangements and reimbursable travel expenses; compile, transcribe and distribute minutes of meetings and assist with meeting arrangements

  Effectively review and analyze inbound memos, complaint responses and monthly quarterly reports and submit to meet critical deadlines

  Prepare detailed spreadsheets supporting management in tracking lawsuits

  Maintain comprehensive records and management database systems instrumental to tracking licensing and compliance course completions for 60 personnel; additionally entrusted with administering confidential company files and employee information

  Process employee promotions, retirements and related transactions via Manager Self-Service system; also assist personnel with HR issues

  Strategically manage equipment inventory and returns to control budgetary costs

Office Receptionist (Volunteer), Texas Children's Hospital-Houston, TX 2005-Present

  Effectively support office and reception operations; includes supervising clerical team along with orienting and training new staff and volunteers as well as ensuring sufficient volunteer coverage

  Provide quality service in greeting visitors and callers, responding to inquiries and directing to appropriate contacts based on individual needs; maintain weekend event schedules and calendars

  Efficiently create, maintain and input volunteer information in Samaritan database

Paralegal Certificate, Kaplan University-Houston, TX; 2014

Bachelor of Science-Business Management, University of Phoenix-Online; 2008

Associate of Science-Secretarial Science, San Jacinto College Central-Pasadena, TX; 2003

Volunteer, City of South Houston, Friends of the Library, 2012-Current

Houston Chairperson, State Farm, HERO (Employee Resource Group); 2009-2013

Mentor/Reading Volunteer, HOSTS-Pasadena, TX; 2009-2013