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- 15- 46 B Plaza Rd. Fair lawn, XXXXXX xxxxxx ( (xxx-xxx-xxxx * email@example.com
Self-assured, efficiency-driven, and people-centric professional with more than 4 years providing high-performance customer service, administration, and operations management support in the healthcare profession with a view to transitioning into student service and campus administration.
- Strong passion for delivering outstanding customer service that strengthens company reputation in the market.
- Detail-oriented, and analytical with critical thinking to provide effective administrative support for doctors and healthcare practitioners to make informed decisions on daily patient cases even under stress.
Proven flexibility and adaptability with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence and forge teamwork across workforce diversity in achieving shared commitments.
Customer Service Management
Health Case Management
Staff Supervision & Training
Team Building Dynamics
Relationship Management (Clients, Patients & Families, HealthCare Practitioners, Suppliers &Public)
Policies & Regulatory Compliance (i.e. OSHA, HIPAA, etc.)
Medical Transcription (EEG & EMU reports)
Electronic Medical Records Management
Valley Medical Group/Valley Hospital Ridgewood, XXXXXX
Provide excellent customer service in registering patients, verifying demographics relevant to healthcare entitlement based on their medical insurance, and obtaining all information as required for processing in-care and post-care services in accordance with hospital regulation.
Discharge patients, ensuring proper documentation for post hospital care treatment.
Digitize all printed forms and documents into the Athena and Meditech computer system to ensure quick reference and data retrieval when needed
Transcribe doctor s EEG and EMU reports for reference that healthcare practitioners use in diagnosing patients.
Contact doctors in handling emergency cases, and directing visiting doctors and specialists to patients when needed.
Provide administrative support in scheduling patient s appointments, managing confidential health records in print and electronic formats according to HIPAA and company standards, and handling/directing incoming calls.
Establish and maintain professional relationships with all patients, providing guidance and counsel on what to expect form medical intervention plans and treatment, as well as with healthcare practitioners and suppliers to ensure seamless work environment across diverse functions as needed in treating patients.
Parsippany Medical Group Parsippany, XXXXXX
Interviewed and assessed patients financial status and eligibility for healthcare services.
Addressed patient/client inquiries, providing needed information and directing calls to appropriate offices as needed.
Processed case referrals for patients eligible for the type of health services they need or whose insurance require it
Called new or refilled prescriptions that ensured timely prescription support for resident patient and clients.
Provided administrative support, scheduling/confirming patient s appointments with appropriate resident doctors, ensuring availability of any medical support services that optimize both patient and doctor engagement, while providing needed support for doctors and healthcare practitioners for informed decision on daily routine demands.
Archived medical documents ensuring data accuracy, confidentiality and quick access by authorized persons of each patient s medical history as needed
Education & Credentials
AMERICAN INTERCONTINENTAL UNIVERSITY Schaumburg, IL (2014)
B.S. in Criminal Justice, Specialized in Corrections and Case Management
Professional Training & Certifications
Certificate in Computers, Passaic County Community College (1998)
Crisis Counselor: Crisis Text Line (2015 Present)
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