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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Proficient, accomplished business professional seeking to apply comprehensive skill sets and years of experience to a rewarding new position.




  Skilled in account management, negotiation, business development, relationship building, problem resolution, organizational collaboration and data analysis.

  Highly accomplished in interpersonal communication, assessment of detailed criteria and preparation of comprehensive documentation.

  Well-versed in accounting, financial management and reporting.

  Adept at and experienced in collaborating with diverse personnel to successfully attain program targets.

  Skilled in providing superior customer service to ensure repeat business.



Professional Background


Tax Examiner II, Collections Bureau - Massachusetts Department of Revenue, Chelsea, MA 2009 - Present

       Comprehensively assess individual and corporate tax returns for accuracy & completeness.

       Knowledgeably communicate with taxpayers to negotiate back-due amounts and/or establish payment plans & process abatements.

       Accurately process payments and credit paid amounts to each case balance.

       Effectively oversee pipeline of cases, enter information into computer and verify taxpayer data.

       Diligently ensure that each taxpayer is treated respectfully.

       Proficiently collaborate with coworkers to complete each assignment and collect outstanding balances.

       Effectively manage accounts ranging from minor amounts to several hundred thousand dollars.





Don Bosco Technical High School, Boston, MA

Diploma, 1990



Other Background


Councilor-at-Large and Traffic Committee Chair, Charlestown, MA Neighborhood Council 2017 - Present

Laborer, Bulldog Construction, Reading, MA 2001 - 2008

Customer Service Representative, Verizon Communications, Inc., Boston, MA 1998 - 2001



Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx





Hiring Agent Name


Company Name


City, State Zip Code


Dear :


I am contacting you to offer my services and am submitting my resume for your review. In advance, I thank you for your time and consideration.


Presently, I am employed by the Massachusetts Department of Revenue in the Collections Bureau as a Tax Examiner, communicating with taxpayers regarding outstanding past-due balances, managing a pipeline of cases, coordinating with my colleagues to execute operations, documenting all operations and ensuring that each person is treated respectfully & fairly.


I possess comprehensive experience in account management, negotiation, business development, relationship building, problem resolution, organizational collaboration and data analysis, as well as in accounting, financial management, customer service, communication and reporting.


As an employee, you will find me to be an enthusiastic and disciplined team player, committed to supporting you in achieving your objectives through superior performance. I am eager to discuss how my qualifications match your needs and look forward to interviewing with you at your earliest convenience.







Yyyyyy x. yyyyyy






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