Personable communicator with a work history of consistently exceeding performance objectives.

  Thrive in a fast-paced environment while collaborating effectively with a diverse team of personnel.

  Stellar listening, verbal communication and interpersonal skills to build relationships with key stakeholders.

  Proficient with Microsoft Outlook, Word and Excel and Point of Sale (POS) systems.

> Customer Service > Operations Management > Policies and Procedures

> Teamwork/Collaboration > Continuous Improvement > Problem Solving

Kitchen and Bathroom Remodeler (Independent Contractor) Apr. 2016-Present

  Demonstrate excellent listening, verbal communication and interpersonal skills to assist clientele.

  Educate homeowners about the benefits of remodeling their kitchen and/or bathroom.

  Showcase a proven ability to communicate effectively with individuals from diverse cultural backgrounds and with disposable income.

  Display technical competency to safely and efficiently remodel kitchens and bathrooms.

  Demonstrate a proven ability to work well independently as well as part of a team.

Customer Service Associate, Jos. A. Bank Nov. 2012-Apr. 2016

  Built and maintained positive relationships with customers at this leading retailer.

  Collaborated effectively with a diverse team of personnel in a fast-paced setting.

  Ensured merchandise was well-displayed to persuade shoppers to make a purchase.

  Organized inventory in an accurate, timely and efficient manner.

Achievements:

  Increased sales 30% by generating repeat business from customers.

  Gained the trust, confidence and respect of management to train new employees on customer service.

  Consistently exceed all sales expectations by providing an exceptional customer service experience.

  Chosen to help improve sales at other locations in the Houston, TX area.

Earned a Heating, Ventilation, Air Conditioning (HVAC) Degree, Lamar College; 2001

Resurrection Church Houston TX

> Co-chair and member of a Gala Committee that plans events

Volunteer, national civil rights organization

Dear Hiring Manager:

With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE HERE).

As demonstrated in the accompanying resume, I am a personable communicator with a work history of consistently exceeding performance objectives. I thrive in a fast-paced environment while collaborating effectively with a diverse team of personnel. I offer stellar listening, verbal communication and interpersonal skills to build relationships with key stakeholders.

Currently, I am a Kitchen and Bathroom Remodeler (Independent Contractor). In this capacity, I demonstrate excellent listening, verbal communication and interpersonal skills to assist clientele. Specifically, I educate homeowners about the benefits of remodeling their kitchen and/or bathroom. In this role, I showcase a proven ability to communicate effectively with individuals from diverse cultural backgrounds and with disposable income. Previously, as a Customer Service Associate for Jos. A. Bank, I built and maintained positive relationships with customers at this leading retailer. I collaborated effectively with a diverse team of personnel in a fast-paced setting. Among my achievements:

  Increased sales 30% by generating repeat business from customers.

  Gained the trust, confidence and respect of management to train new employees on customer service.

  Consistently exceed all sales expectations by providing an exceptional customer service experience.

  Chosen to help improve sales at other locations in the Houston, TX area.

As your employee, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

832-727-6237