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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Experienced logistics/operations professional with 7+ years of experience in management roles and a proven ability to lead others and increase productivity levels within the organization. Experienced in developing standard operating procedures, managing inventory levels, supervising staff members, and diffusing complex customer service situations. Highly adept in managing complex cases in addition to maintaining positive communication with co-workers, vendors, customers, and members of management.

Key Competencies

         Operations Management

         Retail Store Operations

         Customer Service

         Inventory Management

         Staff Development/Training

         Process Improvement

         Project Management

         Conflict Resolution


         Attention to Detail

         Financial Operations

         Complex Problem Solving

Professional Experience

City Gear 2011-Present

E-Commerce Operations Manager (2013-Present)

  Directly manage several logistical functions within a fast-paced environment with a focus on increasing productivity and efficiency in addition to managing e-commerce operations

  Successfully manage approximately $400 million in inventory, supervise a team of 12 individuals, and oversee the reallocation of merchandise to various stores

  Utilize superior communication abilities in order to track customer information, provide email/phone support, and successfully manage daily operations for a $70,000 square foot office/distribution center


Store Manager (2011-2013)

  Directed several day-to-day functions in a fast-paced environment which included managing employees, overseeing merchandise/inventory levels, and improving productivity and efficiency

  Oversaw the implementation of company-wide promotions within the store, handled opening/closing procedures, and ensured that the store is continuously in compliance with SOPs

  Utilized exceptional analytical skills to analyze and control all operational expenses in addition to facilitating the completion of over $1 million in sales

  Ensured that all customer concerns are addressed in a timely manner with a focus on resolving issues and retaining the customer s business


Deveroes 2010-2011

Store Manager

  Coordinated daily operations within a retail store environment which held over $750 in annual sales in addition to managing over $50 thousand in inventory

  Processed financial transactions such as employee payroll, supervised staff members, and ensure customers were provided with a stellar customer service experience

  Supervised a team of 6 staff members which required mentoring individuals in addition to reviewing and correcting employee relations issues


Service System Associates (Cincinnati Zoo) 2008-2010

Food & Retail Warehouse Manager

  Facilitated all warehouse operations which included inventory receiving/stocking, vendor management, and payroll management for a 5 member team

  Successfully monitored over $150,000 in total inventory which required a significant attention to detail


Community Involvement


Volunteer, Back to Life Program (Assists Non-Violent Felons With Jobs/Housing)

Certified Personal Trainer

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include significant experience in progressive operations management roles within a variety of industries with experience in implementing streamlined processes, supervising cross-functional teams, designing cost reduction strategies, and managing high levels of inventory. In addition, I have a strong background in leading large-scale projects and diffusing difficult customer service situations.


To complement my professional experience, I also possess an impressive ability to foster positive relationships with co-workers, clients, vendors, and members of management.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy

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