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Yyyyyy x. yyyyyy In Process of Relocation to Orlando, FL
Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ firstname.lastname@example.org
Housekeeping Operations Management ￨ Team Building ￨ Training / Development ￨ Workflow Prioritization
Status Board Operations ￨ Room Assignments ￨ Ixxxxxxentory Control ￨ Data Entry ￨ Safety / Quality Assurance
Budgeting ￨ Bilingual Communications ￨ Guest Relations ￨ Customer Service ￨ Problem Resolution ￨ Escalations
Spanish-Speaking Housekeeping Leader who makes sound decisions to reflect positively on high-volume luxury hospitality initiatives in alignment with a company s vision, value, and goals. Ambitious Self-Starter who rises above daily housekeeping challenges to achieve excellence in guest satisfaction, including quickly adapting to evolving scenarios, as well as resolving in-depth issues to boost success. Cross-Functional Communicator who develops solid relationships with hotel management, hospitality peers, and guests; who excels in fast-paced and time-sensitive autonomous or collaborative exxxxxxironments; and who leads teams by example and with integrity.
Housekeeping Manager (2015 Present)
Capitalize on the opportunity to lead forward-thinking housekeeping initiatives to consistently ensure guestrooms are up to Wynn and Forbes Five-Star Standards. Train, mentor, and manage a top-performing team of up to 50 staff, including maintaining a largely bilingual group of up to 30 associates based on peak seasons. Lead targeted in-room inspections, including preparing and distributing room assignment sheets, evaluating work for conformance to cleanliness standards, and ixxxxxxestigating concerns regarding housekeeping service and equipment.
Concurrently manage fast-paced Status Board Operator workflow.
Successfully hone basic Spanish skills into active advanced working fluency.
Collaborate with K-9 and pest control to maintain a pest-free hotel exxxxxxironment.
Conceptualize, develop, and implement improvement plans to boost core efficiency.
Ensure seamless processes by communicating with Front Desk and hotel management.
Communicate with GRAs and introduce ways GRAs can ensure rooms are up to standard.
Guest Room Attendant ￨ Status Board Operator (2014 2015)
Strategically steered housekeeping initiatives within this high-volume property, including maintaining guest rooms by making beds, vacuuming, emptying trash, dusting surfaces, and replenishing guest amenities and information folders as required per Wynn standards. Proactively followed safety policies and guidelines while delivering excellence in customer service. Communicated among utility workers to disseminate essential service needs.
Optimized housekeeping service success by entering orders into HotSOS.
Successfully maintained HotSOS system to ensure on-time call completion.
Consistently adhered to strict hygienic standards while cleaning guest rooms.
Housekeeping Assistant Manager (2010 2014)
Expertly led housekeeping initiatives within this Las Vegas Strip landmark hotel and casino, including training and managing a details-centric team while prioritizing daily assignments and staff schedules. Inspected guest rooms and public places to ensure optimal cleanliness, and evaluated condition of furniture, fixtures, and d cor to make appropriate changes and / or repairs. Supported staff in completing key tasks and remedying performance issues.
Promptly addressed and resolved guest requests and / or escalated concerns
Built stellar operations by coaching and mentoring staff to exceed guest expectations.
Cost-effectively administered budget and accounted for high-volume housekeeping supplies.
Guest Room Attendant (2009 2010)
Played a vital role in efficiently cleaning 18 pre-scheduled rooms within an 8-hour period. Contributed solid multitasking proficiencies toward changing linens, folding towels, replenishing amenities, and tidying guest rooms.
Collaborated with teams to complete tasks and ensure a safe and secure work exxxxxxironment.
Continually ensured guest rooms were cleaned per specific regulatory and in-house standards.
CPR / AED Certification (Adult / Child) ￨ HotSOS ￨ Microsoft Office (Word, Excel, PowerPoint, Outlook)
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