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Business Analyst Product/Portfolio Owner QA/Project Manager
Self-assured, dynamic, and results-driven professional with more than 20 years providing high-performance project management, accounting, product management, customer relations, and complxxxxxxnce management in the financxxxxxxl services, telecommunications, and civil works industries.
Highly detailed, with analytical and methodical thinking to resolve complex work issues even under stress.
Proven flexibility and adaptability to reach high productivity levels in fast-paced work environments.
Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.
Strategic Planning & Execution
Customer Service Management
Relationship Management (Clients, Vendors & the Public)
Continuous Quality & Process Improvement
Statistical Quality Control
Concurrent Project Management
Policies & Regulatory Complxxxxxxnce (i.e. OSHA, EPA, SEC, FINRA, GAAP, SOX, etc.)
Systems/Business Needs Analysis
Full-Cycle Corporate Accounting
Payables/ Receivables Accounting
Staff Supervision & Training
Software Stress/Acceptance Testing
SQL Database Querying & Programming in Filemaker Pro
Cambridge Investment Research, Inc. Xxxxxx, XXXXXX
Manage the data warehouse and create quarterly IT roadmap and X-matrix.
Oversee concurrent projects with different deliverables and deadlines to ensure timely completion within budgets.
Dxxxxxxgnose production issues, exploring opportunities, data gaps, and process inconsistencies for improvement.
Build and maintain professional relationships with clients, vendors, department heads and executives to create a harmonious collaborative work environment.
Address regulatory requests from FINRA, SEC, state, and internal auditors.
Serve as the lead tester for fee based application creating and executing test plans and automated tests.
Create, test and implement SQL views and stored procedures in production applications.
D.A. Drish Drainage, Inc. Xxxxxx, XXXXXX
Managed payable & receivable accounts, and general ledger postings, providing P&L analysis for all completed jobs.
Implemented and managed bonus programs, surveys and GPS job sites.
Provided research and data support for successful legal litigations.
Primus Telecommunications, Inc. Xxxxxx, XXXXXX
Assisted in implementing complxxxxxxnce with Sarbanes-Oxley requirements.
Researched and remedxxxxxxted payment discrepancies, tracking & posting payments received through international banks.
Served in a team conducting user acceptance testing for new accounting systems for roll-out.
Developed dxxxxxxler tracking and billing system for international clients using FileMaker Pro.
Reconciled post-collection payments and processed refunds and bankruptcies.
Education & Credentxxxxxxls
Graduate Study, Mathematics, TEXAS A&M UNIVERSITY AT CORPUS CHRISTI TX
B.S. Mathematics, Minor Business &Programming, UPPER XXXXXX UNIVERSITY Fayette, XXXXXX
Professional Training & Certifications
Teaching Certification, 7-12 Mathematics, Xxxxxx Wesleyan College Mt Pleasant, XXXXXX
CTFL Certification (Certified Tester Foundation Level) Pragmatic Marketing Certification
Certified Product Owner Certified Scrum Master Six Sigma Lean Green Belt Certification
Volunteer: Youth Fitness Instructor
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