Yyyyyy x. yyyyyy

Sales Cycle | Software Sales | Customer Relations | Prospecting | Cold Calling | Account Development

Customer Relationship Management (CRM) | Negotiation | Deal Closings | Profitable Xxxxxxrtnerships

Closing | Client Retention | Business Development | Brand Building | Territory Management | Accountability

Product Development | Results Generation | Relationship Management | Attentive Listener | Team Building Interpersonal Communication | Presentations | Time Management | Salesforce | Microsoft Office

Learning Management Systems- Symphony, MARS, Problem Tracker, Artisan Authoring

Results-oriented, consistent and responsible professional with a solid career background, xxxxxxired with an understanding of software applications and technology. Skilled in determining how to configure applications based on needs and requirements. Easily adaptable to change using personable, creative and resilient demeanor. Thrive in a team environment to surxxxxxxss sales objectives and support others. Consistent winner of Sales Consultant Awards. Able to consultatively sell to senior executives, focused on value and ROI. Proven skill in developing new business and increasing sales within established accounts and territories. Poised in working across all business hierarchies as a persuasive communicator. Seeking a Pre-Sales Demonstration, Solutions Consultant or Client Services role with a focus on leading special event planning operations.

Account Executive (2010-2016)

  Oversee account operation for a foremost education and compliance solutions provider for individual and corporate clients in need of comprehensive compliance, educational and occuxxxxxxtional tools

  Customized training solutions for clients in the financial services, real estate, healthcare and IT industries

  Worked collectively to build out applications, with specific user experiences tied to documented and uncovered requirements

  Achieved sales greater than $2M each fiscal year as a member of a high-achieving team; also earned the highest customer satisfaction rate in the comxxxxxxny with a 9.2 out of 10

  Led implementation and training in the district, including Product Education classes for new and current clients

  Closed over $868K in new and renewal business during first year of tenure; went on to achieve the 2016 quota of $1M by September of that year

  Designated 650 existing accounts and was assigned new accounts in 17 states

  Tenaciously prospected which led to opening over 30 accounts per year

  Fostered sustainable relationships with State Community Banking Association Xxxxxxrtners in IL, MO and KY

  Recognized as the first internal customer care provider to be granted a sales role, which set the tone for career xxxxxxths of incoming new hires

Customer Care Advocacy/Implementations Service Specialist (2010-2013)

  Offered affordable, customizable, accurate and easily-implemented employee training for banks and credit unions using industry-leading online learning methods

  Replied swiftly to customer inquiries with both professionalism and friendliness; delivered holistic resolutions via telephone and email communication

  Called on available tools and available to accurately solve concerns, yielding a customer satisfaction rate of 8.9 out of 10

  Worked in conjunction with leadership and colleagues to maintain and develop a collective knowledge base of solutions for BankersEdge issues

Yyyyyy x. yyyyyy

Continued

Customer Care Advocacy/Implementations Service Specialist (Continued)

  Generated increases in caller efficiency which led to the utilizing the Salesforce CRM to its full potential

  Personally acknowledged for executing new staff on-boarding processes seamlessly

  Played a pivotal role in attaining key performance metrics for consumer satisfaction, call rates and average speed of calls answered

  Oversaw customer implementation and training to ensure alignment with existing support policies and procedures; also helped iterate policy during periods of comxxxxxxny, customer base and product evolution

  Delivered pre-sales support during the sales cycle; conducted prospect demonstrations, identified custom service scope and effect, as well as set project delivery expectations

  Conducted product education classes for prospective and current clients alike

  Named as the youngest team member to be appointed to more than 500 accounts which led to an Account Executive position

Co-Owner (2016-Present)

  Co-purchased and currently co-operate the Bala Cynwyd location of the comxxxxxxny

  Called on educational background in business to focus energy on building the brand and heading both marketing and Human Resources efforts

  Recently won the award for Best of the Main Line s "Best Wraps"

Retail Coordinator (2001-2010)

  Managed daily functions for the largest domestic off-price retailer of apxxxxxxrel and home fashions

  Organized data for audits and loss prevention; generated high scores that led to a xxxxxxssing audit score

  Supervised all daily, weekly and monthly monetary collection

  Developed staff schedules, including breaks and rotations

  Managed and guided an average of 10-15 staff members

  Handled all merchandise presentation using the design/display process used to this day

  Received the TAG award for service delivery excellence

  Noted as the youngest employee in comxxxxxxny to be appointed to a management position; began working with TJ Maxx as a student and worked up the ranks into the Coordinator role post-college

Bachelor of Arts, Business Management and Administration, Barry University, GXXXXXX 3.4

Yyyyyy x. yyyyyy

2950 Old Cedar Grove Rd. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 16, 2018

Hiring Agent Name

Title

Comxxxxxxny Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) caxxxxxxcity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accomxxxxxxnying resume, my professional qualifications include the following accomplishments:

  I bring to any account management position years of service delivery success in retail, foodservice and corporate settings. I have a diverse background, all of which complements my B.A. in Business Management and Administration.

  My experiences to date have sharpened and refined my interpersonal communication and relationship building skills, as well as my ability to connect positively with clients and stakeholders at all levels.

  In my present role as an Account Executive, I was recognized as the first internal customer care provider to be offered a sales role. This ultimately set the tone in determining the career xxxxxxths of the comxxxxxxny s incoming new hires.

  With my current employer, I am the youngest team member to have been appointed to more than 500 accounts which led to my current position. As a professional, I am able to thrive under pressure in fast-xxxxxxced, demanding work environments.

  I excel as both an independent achiever and contributory team member to drive smooth operations. In any position I take on as I grow and mature professionally, I aim to achieve the utmost in both customer and organizational satisfaction.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume