Business Professional, with extensive experience in Administrative Support and Customer Service,

seeking a challenging assignment

Customer Service ~ Record Scanning & Filing ~ Invoice Processing ~ Procurement/Purchasing ~

Proposal Support ~ Vendor Interface ~ Video Conferencing Troubleshooting ~ Logistics ~

Facility Management ~ Office Moves ~ Training

Ricoh 5600L and 4500 Facsimile Equipment, Xerox 7017, 7033, 2218, 765, 745 and 735, Velo Binding Machine (3 Pro), General Binding Product (GBC), Modular Series PB 2600, Xerox 4595/565 (Color), PSSHIP v. 2.1.2.1 (Federal Express on-line application), QuickBooks Chrome River; MS Office Suite 2013 Familiarity

  Over 21 years of career background and proven success in providing exceptional administrative support for leaders within the Washington, D.C. legal firm sector

  Continually utilized excellence in equipment management/upgrading, device configuration, digital services-related software and inventory control to support organizational profitability; outsourced special reproduction requests and managed all FedEx activities, including reporting on any deficiencies

  Successfully interacted with Office Manager in broad array of procurement responsibilities/issues including working with vendors and producing timely invoicing in support of managing budgetary parameters

  Experienced in coordinating and overseeing physical moves of office furniture/equipment, office relocations and internal office set-up

  Have developed multiple leadership skills and capabilities during tenure as Home Owners Association President, a position held since 1998; facilitate and lead Executive Sessions and other important meetings

Canon Business Process Services 2016 Present

Business Process Technician

         Expertly review/prioritize/submit print requests from mainframe/mini-server/desktop equipment; continually conduct Quality Assurance actions to ensure products meet directives/instructions.

         Diligently maintain work and service logs and ensure order production meets established timeframes.

         Skillfully perform minor reproduction equipment maintenance including resolving paper jams, cleaning equipment and placing service calls as needed; also log equipment meter reading on daily basis and monitor inventory levels of print supplies including paper and toner.

Hughes, Hubbard and Reed, LLP, Washington, D.C. 2003 - 2015

Assistant Office Services Manager

         Effectively supported service delivery in multiple areas including Office Conferences, Mail Distribution, Purchasing, Scanning and Reprographics for this D.C.-based law firm.

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Professional Synopsis Continued

         Diligently oversaw equipment and assured continual and required maintenance, upgrades and configurations of array of multi-functional devices and all digital services software.

         Successfully met responsibilities for distributing mail, sending/receiving facsimiles, outsourcing special reproduction requests, working with Federal Express for sending/tracking packages including reporting on any service deficiencies, and ensuring that postage portal was continually replenished to meet organizational needs.

         Collaborated with Office Manager regarding procurement and pricing for supplies; assured that all supplies were appropriately organized and that supply levels met organizational requirements.

         Skillfully utilized QuickBooks Chrome River software to review vendor invoices and assure payment in a timely manner.

Akin, Gump, Strauss, Hauer & Feld, LLP, Washington, D.C. 1994 2003

Office Services Clerk

         Provided outstanding support and coverage for Reception Department; responded to incoming telephone calls, graciously greeted customers/visitors and routed all delivered packages appropriately.

         Adroitly organized organizational supplies and assisted in document reproduction as well as mail retrieval/distribution.

         Tasked with setting-up attorney offices, rearranging conference centers and coordinating office relocations; held major responsibilities regarding sending/receiving facsimile transmittals.

Management Certification, Calverton, VA

Bethesda-Chevy Chase High School, Bethesda, MD, Graduate