Results-oriented Leader eager to contribute 15+ years of IT experience to a progressive organization.

• Skilled in streamlining existing IT processes to significantly increase efficiency throughout day to day operations.
• Experienced in steering technical projects to an on time, within budget completion.
• Expert level knowledge of system optimizations, deployments and systems administration.
• In depth understanding of maintaining PCI compliance, virtualization, networking and ensuring quality control throughout all processes.

• Led installation of 55 Aloha point-of-sale terminals at Red Rocks Amphitheatre, resulting in a 7% increase in per capita (Aramark).
• Directed multiple system upgrades and infrastructure hardening at Coors field, leading to record breaking sales of $1.3M on opening day in 2016 (Aramark).
• Successfully eliminated local servers and reduced hardware footprint from 8 servers to 3 by migrating file sharing and software / hardware protection to the cloud (Legends).
• Installed highly successful liquor management system, leading to an increase in sales by $6k per game (Legends).
• Automated point-of-sale processes, resulting in an increase in sales by $10k and a 2 hour reduction of man power (Legends).
• Increased uptime by 25%, improved responses to patient phone calls by 75% and slashed phone bill by 50% (St. Vincent s).

Aramark, Philadelphia, PA 2015-Present

District IT Manager (Remote Position)

• Leverage strong leadership skills and IT knowledge to successfully manage daily operations while overseeing 3 direct reports.
• Strategically identify inefficiencies and develop innovative solutions to resolve issues.
• Responsibilities include work order management, completing infrastructure upgrades and implementing policies to ensure PCI compliance.
• Eliminate downtime for all events across multiple sites.

Legends, Yankee Stadium, Bronx, NY 2011-2015

IT Manager

• Fulfilled key leadership position within technology department, with associated responsibilities including oversight of multiple systems, escalation of IT issues and providing key support to end users.
• Continually recognized for achieving 100% uptime during events by troubleshooting software, firmware and hardware issues.

St. Vincent s Comprehensive Cancer Center, New York, NY 2005-2011

Senior Support Specialist

• Utilized excellent management capabilities and IT knowledge to direct daily data center operations for 250+ staff members.
• Associated responsibilities included maintenance upgrades, server administration and overseeing help desk operations.
• Steered IT projects to a on time completion.

Hospital Baby Portraits Inc., Port Chester, NY 2000-2005

Operations Manager

• Assumed critical management position; oversaw 4 direct reports within a department supporting 400+ end users across multiple locations.
• Associated duties included design, installation, engineering and administration of a departmental LAN / WAN network.
• Responsible for maintaining internet operations, application systems and PC desktop systems.
• Significantly improved overall efficiency by automating existing processes.
• Implemented innovative strategies to improve employee retention rates.

Microsoft: Win XP / 7 / 8 /10, Server 2003 / 2008 / 2012, Active Directory, Exchange, MS Office Suite, Office365,

MS SharePoint and HyperV

Networking: TCPIP / DHCP, Wi-Fi, Bluetooth, LAN, WAN and VOIP

Phone Systems (PBX): Nortel Meridian and Inter-Tel

Storage: EqualLogic

Asset Management: KACE

POS: Quest, CounterPoint, Bypass Lane, Digital Dining, Appetize, RetailPro and Aloha

Engineering Coursework Completed, New York Institute of Technology, Old Westbury, NY

Diploma, LaSalle Academy, Albany, NY