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Accomplished multi-site operations management leader with a work history of exceeding performance.
Led multiple high-volume locations, including motivating and training team members to excel.
Negotiated favorable contract by identifying and acquiring new high-value vendors.
Lowered shrink rates 3% after creating new loss prevention methods.
Proficient with Microsoft Word and Excel.
Operations Management Team Building/Leadership Staff Management/Training
Budget Management Vendor Relations Strategic Planning
Project Management New Store Openings/Remodels Inventory Control
Area Operations Manager, American Cigarette Outlet Inc. Clearbrook, VA Aug. 2012-Present
Negotiate contracts with tobacco vendors to open new locations based on corporate objectives.
Secure necessary permits and licenses, and work with contractors to build-outs new locations.
Manage all phases of purchasing; shipping/receiving; storage; maintenance; and inventory control.
Develop budgets and approve expenses, and also oversee internal communications regarding price changes, inventory and daily initiatives.
Interview candidates for employment opportunities and hire team members that are a good fit.
Train colleagues on best practices of operations in order to achieve performance objectives.
Conduct evaluations of employee performance, including determining salary increases or promotions.
General Operations Manager, Sun Apparel Philadelphia, PA Feb. 2006-July 2012
Oversaw operations and performance of eight retail locations, plus an outlet store and a warehouse.
Led a team of 120 personnel, including store and warehouse managers and Human Resource personnel.
Consistently met or exceeded sales goals and achieved productivity standards.
Trained and developed employees to maximize their potential and performance.
Spearheaded monthly, quarterly and yearly inventory review of store warehouse materials.
Achieved a 0% incidence rate by stressing a safety-first culture.
Administered payroll and also forecasted future sales.
District Manager (promoted from Store Manager), Kapra International Brockton, MA Mar. 1995-Jan. 2006
Managed six retail store locations dispersed across the Connecticut and Massachusetts territories.
Coordinated the opening, remodel or closing of locations.
Worked closely with the Vice President of Stores to achieve performance objectives.
Consistently met or exceeded sales performance goals as well as productivity standards.
Implemented sales improvement programs and coordinated distribution processes.
Associate of Arts (AA) Business Management, Massasoit Community College Brockton, MA
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