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Versatile, results-oriented Operations Leader with 15+ years of experience in sales leadership and operations roles within a variety of industries. Advanced experience in leading daily client service operations along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.
Key Competencies
Operations Management Sales/Business Development Freight Forwarding/Freight Systems
Customs Regulations Brazilian Market Complex Problem Solving Import & Export Strategies
Cost Reduction Sourcing/Procurement Change Management English, Portuguese, Spanish
Professional Experience
Doral Way Corp., Doral, FL January 2013-Present
Sales Manager
- Direct day to day sales and marketing operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
- Design and implement innovative operational strategies within the organization in addition to building positive relationships with overseas clients
- Review and diffuse escalated customer service situations, perform comprehensive research on both American and Brazilian custom regulations, and support product marketing
- Supervise internal staff members which requires interviewing and hiring individuals along with handling employee relations and/or performance issues
- Provide detailed consulting services to small businesses located in Brazil, generate bids for Brazilian government contracts, and arranged air/sea travel
Brainco Inc., Miami, FL August 2003-December 2012
Sales Manager (2005-2012)
Secretary (2003-2005)
- Coordinated sales logistics within a successful organization which included generating comprehensive quotes and bids along with handling RMA documentation
- Worked effectively with key clients located in Brazil, provided training to both office and warehouse employees, and created process improvement strategies
- Facilitated several operational tasks which included supply chain management, risk assessments, and sales projection development
- Maintained an expert level knowledge of customs regulations both locally and overseas which resulted in consistently maintaining compliance
Education
Elementary Teaching Degree, Center for Specific Teacher Training and Improvement, Sao Paulo, Brazil
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