Yyyyyy x. yyyyyy

Driven, focused, and hard-working Strategic Leader with several years of experience and a proven ability to lead others and oversee technical service operations within fast-paced environments. Experienced in assessing installation and/or repair projects, supervising cross-functional teams, and diffusing escalated service situations. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with others.

Sales/Business Development Financial Analysis Distributor Management Inventory Control

Technical Project Management Staff Training/Coaching Relationship Development System Analysis

Process Improvement Beverage/Ice Dispenser Systems MS Office Suite, QuickBooks, GoToMeeting

  Direct day to day operations within a fast-paced environment with a concentration on generating service estimates/invoices, maintaining inventory, and addressing customer inquiries

  Process customer payments in a timely manner, ensure a safe environment was maintained at all times, and diffuse escalated customer service situations

  Play a lead role in the disposal of tires in addition to assisting with ordering inventory and educating customers on available products/services

  Handled both technical and administrative operations which included scheduling service calls/installations, creating crew schedules based on needs, and supporting special projects

  Worked closely with third-party beverage companies such as Coca-Cola and Pepsi, completed preventative maintenance on equipment, and educated customer on proper equipment care

  Utilized superior communication and interpersonal abilities to complete new account reviews in order to identify proper equipment, inventory control, and shipping/receiving processes were being followed

  Completed technical support calls which included reviewing technical issues, diagnosing problems, and developing appropriate repair strategies

  Provided training to cross-functional teams, oversaw preventative maintenance logistics on customer equipment, and completed equipment installations

  Managed service and installation logistics within a successful beverage organization which included completing preventative maintenance, training staff members, and surveying new accounts

  Facilitated inventory control logistics, assisted in shipping and receiving, and successfully installed air/remote ice machines, water softeners, and beer/liquor systems

Additional Professional Experience Includes: Owner/Electrician, Torrao Electrical Design/Quality Electrical Contracting, 1998-2010 and Service Technician, Pepsi Cola, 1990-1995/2000-2004

Yyyyyy x. yyyyyy

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in technical sales and support roles with experience in handling complex installation and repair projects, performing new account surveys, training staff members, and managing inventory. In addition, I have a demonstrated ability to maintain positive rapport with others and diffuse escalated situations.

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Bachelor of Arts in Management from American InterContinental University.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy